Rahat Khanna
Summary
With a diverse background spanning various industries and roles, I bring a unique blend of communication mastery, relationship building, and problem-solving skills to every situation. As a Business Development Representative at SysAid Technologies Ltd., I demonstrated my ability to prospect and qualify leads, negotiate deals and contracts, and analyze data for strategic decision-making. As a Student Advisor at Seneca Polytechnic, I am passionate about fostering the growth and success of fellow Human Resources peers. I provide mentorship, resources, and guidance to enhance their academic journey and prepare them for thriving careers in HR. I am also a Bachelor of Human Resources student at the same institution, eager to learn and apply the latest trends and best practices in the field.
Overview
7
7
years of professional experience
Work History
Student Advisor
Seneca Polytechnic
09.2023 - Current
- Dedicated Student Advisor passionate about fostering the growth and success of fellow Human Resources peers
- Committed to providing mentorship, resources, and guidance to enhance their academic journey and prepare them for thriving careers in HR
- A collaborative and approachable professional deeply invested in the development and success of the next generation of HR leaders.
Business Development Representative
SysAid
06.2022 - Current
- Adept at clear and effective communication, both written and verbal, facilitating seamless interactions with customers
- Demonstrated expertise in building and nurturing relationships, essential for fostering positive connections with clients and colleagues, addressing concerns, and contributing to a vibrant workplace culture
- Proven ability to negotiate deals and contracts agreements and conflict resolution
- Proficient in analyzing data to identify trends and improving strategies for best outcomes.
Business Development Representative
Wireless DNA Inc.
12.2021 - 06.2022
- Proven success in prospecting and qualifying leads to fuel the sales pipeline
- Skillful in identifying and targeting high-potential clients through market research and analysis
- Strong verbal and written communication abilities for effective engagement with prospects and collaboration within the sales team
- Proficient in utilizing CRM tools (e.g., Salesforce) to manage leads, track activities, and streamline the sales process
- Demonstrated ability to establish and nurture client relationships, fostering trust and satisfaction
- Experienced in delivering compelling product or service presentations to potential clients
- Proven success in negotiating and closing deals to achieve revenue goals
- Effective in managing time and priorities to maximize productivity in a fast-paced sales environment
- Collaborative team player, contributing insights and actively participating in cross-functional collaborations.
Assistant Manager
FIRST STEP DAYCARE CENTER
11.2020 - 09.2021
- Ability to lead and motivate a team of childcare professionals
- Provide guidance and direction to staff members
- Foster a positive and collaborative work environment
- Effective communication with parents, staff, and children
- Strong verbal and written communication skills
- Ability to convey information clearly and empathetically
- Efficiently manage the daily operations of the daycare
- Keep track of schedules, appointments, and important events
- Ensure compliance with licensing and safety regulations
- Address and resolve issues that may arise with parents, staff, or children
- Handle unexpected situations calmly and effectively
- Make decisions in the best interest of the children and the daycare
- Recruit, train, and supervise daycare staff
- Conduct performance evaluations and provide feedback
- Foster professional development among the team.
Call Center Representative
Dynamic Marketing Solutions Inc
07.2018 - 11.2020
- Excellent verbal communication to interact clearly and professionally with customers
- Strong listening skills to understand customer concerns and inquiries
- Ability to analyze customer issues and provide effective solutions
- Quick thinking to resolve problems efficiently during customer interactions
- In-depth understanding of the products or services offered by the company
- Ability to explain features, benefits, and troubleshoot common issues
- Prioritize tasks to meet response time and service level agreements
- Manage call volume effectively without compromising quality
- Collaborate with colleagues and support team members when needed
- Share insights and contribute to a positive team culture.
Call Center Customer Service Representative
GLM Marketing
05.2017 - 06.2018
- A customer-centric mindset with a focus on providing outstanding service
- Patience and empathy when dealing with customers, even in challenging situations
- Flexibility to handle a variety of customer inquiries and adapt to different situations
- Openness to learning new processes and systems
- Efficiently handle multiple tasks, such as navigating systems, documenting information, and addressing customer concerns simultaneously
- Accurate data entry and documentation of customer interactions
- Avoiding errors in information provided to customers
- Upselling or cross-selling products or services
- Identifying opportunities to meet customer needs and achieve sales goals.
Education
Diploma of Education, Early Childhood Education and Teaching -
Cégep de la Gaspésie et des Îles
BHR, Business Administration and Management, General -
Seneca Polytechnic
09.2026
Skills
- Coaching & Mentoring
- Career Development
- Networking
- Market Analysis
- Student Welfare
- Customer Support
- Customer Satisfaction
- Customer Relationship Management (CRM)
- Time Management
- Team Collaboration
- Attention to detail
Timeline
Student Advisor
Seneca Polytechnic
09.2023 - Current
Business Development Representative
SysAid
06.2022 - Current
Business Development Representative
Wireless DNA Inc.
12.2021 - 06.2022
Assistant Manager
FIRST STEP DAYCARE CENTER
11.2020 - 09.2021
Call Center Representative
Dynamic Marketing Solutions Inc
07.2018 - 11.2020
Call Center Customer Service Representative
GLM Marketing
05.2017 - 06.2018
Diploma of Education, Early Childhood Education and Teaching -
Cégep de la Gaspésie et des Îles
BHR, Business Administration and Management, General -
Seneca Polytechnic
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