Raham Nawaz
Summary
Motivated and customer-focused professional with direct call centre experience and strong foundation in customer relationship marketing. Currently pursuing a Postgraduate Diploma at Fanshawe College, I'm seeking a part-time Contact Centre Agent role at The Beer Store to bring my strong communication skills,. CRM knowledge, and dedication to providing great service.
Overview
1
1
year of professional experience
Work History
Call Center Representative
Call2Customer
01.2024 - 03.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled 80-100 inbound and outbound calls daily, resolving issues related to customer orders, product inquiries and service requests.
- Used CRM systems to log customer interactions and follow up on unresolved cases.
- Delivered professional services under pressure and met all major KPIs including first call resolution and customer satisfaction scores
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Education
Graduate Certificate - Customer Relationship Marketing And Sales
Fanshawe College
London, None12-2026
Bachelor of Commerce - Accounting And Finance
Maharishi Markandeshwar University
Mullana Ambala06-2023
Skills
- Inbound/Outbound Call Handling
- Conflict Resolution & De-escalation
- CRM Tools (Basic Salesforce, HubSpot Exposure)
- Multilingual Communication (English, Hindi, Punjabi)
- Fast Typing & Accurate Data Entry
- Empathy & Customer Retention
- Flexible Scheduling & Multitasking
- Communicating with clients
- Product knowledge
- Payment processing
Timeline
Call Center Representative
Call2Customer
01.2024 - 03.2025
Graduate Certificate - Customer Relationship Marketing And Sales
Fanshawe College
Bachelor of Commerce - Accounting And Finance
Maharishi Markandeshwar University
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