Rahaf Ghanayem
Mississauga,Ontario
Summary
Dedicated and results-driven Retail and Sales Associate with extensive experience in sales, inventory management, and customer service. Proven track record of achieving sales targets, managing stock efficiently, and enhancing the overall customer experience. Adept at analyzing market trends, implementing effective sales strategies, and fostering long-term customer relationships. Possess strong communication, problem-solving, and organizational skills, with a commitment to maintaining high standards of service.
Overview
5
5
years of professional experience
Work History
Sales Associate
Zara Canada
Brampton, ON
02.2024 - Current
- Drove sales through exceptional customer service, maintaining a welcoming and professional store environment
- Managed inventory, ensuring accurate stock levels and timely restocking to meet customer demand
- Assisted customers with product selection, styling advice, and resolving any issues to enhance their shopping experience
- Collaborated with team members to achieve daily sales targets and contribute to overall store success
- Conducted regular inventory audits and coordinated with the stockroom to maintain optimal inventory levels
- Utilized POS systems efficiently to process transactions, returns, and exchanges
- Stayed updated on latest fashion trends and product knowledge to provide informed recommendations to customers.
- Processed credit card transactions quickly and securely.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Helped customers find specific products, answered questions, and offered product advice.
Sales Associate
Tiger of Sweden
Stockholm
08.2019 - 10.2022
- Provided customer support through phone, email, and in-person interactions, ensuring customers received prompt and effective assistance.
- Processed orders, returns, and exchanges while maintaining accurate records and documentation.
- Assisted in inventory management by conducting regular stock checks, receiving shipments, and updating inventory systems.
- Trained new hires on company policies, product knowledge, and customer service standards.
- Collaborated with team members to meet store objectives, and participated in promotional events and store activities.
Education
Bachelor's Degree in HRM/HRD with Honors -
Linkoping University
01.2019
Skills
- Customer Service Excellence
- Sales Proficiency
- Product Knowledge
- Communication Skills
- Sales Associate
- Inventory Management
- Cash Management
- Strategic Sales Planning
- Visual Merchandising
- Training and Development
- Data Analysis
- Market Trends Analysis
- Conflict Resolution
- Team Management
- Relationship Building
Languages
- English
- Swedish
- Arabic
Timeline
Sales Associate
Zara Canada
02.2024 - Current
Sales Associate
Tiger of Sweden
08.2019 - 10.2022
Bachelor's Degree in HRM/HRD with Honors -
Linkoping University
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