Rahaf Al-Nabulsi
Toronto,ON
Summary
Adaptable and customer-focused professional with strong experience in remote customer service roles, supporting diverse client needs across digital platforms. Skilled in handling high-volume inquiries, resolving issues with empathy and efficiency, and delivering personalized service that builds customer trust and satisfaction. Adept at using CRM systems, troubleshooting technical issues, and navigating fast-paced, dynamic environments. Proven ability to work independently, communicate clearly, and maintain a positive attitude while meeting or exceeding performance goals in remote settings.
Overview
4
4
years of professional experience
Work History
Concierge Advisor
Aritzia
Toronto, Ontario
05.2025 - Current
- Delivered personalized, high-touch service to Aritzia’s top-tier clients through email, phone, and live chat, ensuring a luxury shopping experience
- Built strong relationships with clients by providing tailored styling recommendations, product insights, and proactive communication
- Managed and resolved client inquiries related to orders, product availability, returns, and account issues while upholding brand standards
- Collaborated closely with retail stores, distribution centers, and internal teams to ensure seamless service and client satisfaction
Server
Earl's Yorkdale
Toronto, Ontario
09.2024 - 06.2025
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server
Baton Rouge
Toronto, Ontario
05.2022 - 07.2024
- Trained new employees on restaurant procedures and plating techniques.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Delivered food orders promptly and courteously.
Customer Service Representative
Walt Disney Company
Remote
06.2021 - 02.2022
- Provided high-quality customer support via phone, chat, and email for Disney’s streaming platforms, including Disney+, Hulu, and ESPN+
- Resolved account, billing, technical, and content-related issues with professionalism and empathy in a fast-paced, high-volume environment
- Guided customers through troubleshooting steps across multiple devices and platforms (smart TVs, mobile, web, gaming consoles, etc.)
Education
Bachelor of Arts - Criminology
York University
Toronto04-2024
Skills
- Customer service
- POS operation
- Menu knowledge
- Conflict resolution
- Guest relations
- Food safety
- Sales techniques
- Team collaboration
Timeline
Concierge Advisor
Aritzia
05.2025 - Current
Server
Earl's Yorkdale
09.2024 - 06.2025
Server
Baton Rouge
05.2022 - 07.2024
Customer Service Representative
Walt Disney Company
06.2021 - 02.2022
Bachelor of Arts - Criminology
York University
Similar Profiles
Mahdee MustafaMahdee Mustafa
Senior Inventory Associate at AritziaSenior Inventory Associate at Aritzia
Raekwon JohnsonRaekwon Johnson
Senior Style Advisor/Senior Customer Service Representative at AritziaSenior Style Advisor/Senior Customer Service Representative at Aritzia
Alyssa De La RosaAlyssa De La Rosa
Sales Associate at AritziaSales Associate at Aritzia
Jerieza Mae HernandezJerieza Mae Hernandez
Sales Advisor at AritziaSales Advisor at Aritzia
Jordan RendellJordan Rendell
Account Executive at ArjoAccount Executive at Arjo