Summary
Overview
Work History
Education
Skills
Timeline
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RAHAF AL-NABULSI

Toronto,ON

Summary

Client-focused financial services professional with a strong background in customer service and financial analysis. Demonstrates expertise in understanding clients' financial goals, providing tailored financial solutions, and building long-term relationships. Skilled at engaging with clients to offer expert advice on credit, cash management, and investment strategies. Committed to delivering an exceptional customer experience in a fast-paced environment and leveraging technology to enhance service efficiency.

Overview

3
3
years of professional experience

Work History

Accounts Receivable Specialist

SureTrack Group
Vaughan, Canada
06.2022 - 09.2024
  • Analyzed customer financial records to identify discrepancies and areas for improvement, ensuring clients received accurate financial solutions tailored to their needs.
    • Processed payments and invoices, ensuring timely and accurate billing, and resolving discrepancies to maintain a seamless client experience.
    • Worked with clients to ensure smooth financial transactions and provided support in resolving any financial challenges.
    • Collaborated with team members to refine customer service procedures, ensuring the highest levels of client satisfaction and engagement.
  • Record and process customer payments, including checks, credit card payments, and electronic transfers
  • Generate and send out invoices to customers in a timely manner
  • Ensure accuracy and completeness of billing information and reconcile customer accounts and resolve any discrepancies

Technical Support Representative

Disney
Remote
12.2021 - 10.2023
  • Provided exceptional technical support by resolving issues and guiding clients through troubleshooting steps to enhance user experience.
    • Acted as the primary point of contact for escalated concerns, resolving inquiries to minimize downtime and ensure client satisfaction.
    • Developed user guides and FAQs, helping clients leverage self-service options and reducing support requests.
    • Managed over 100+ support tickets weekly, maintaining a high first-contact resolution rate of 90%, ensuring client needs were met quickly and effectively.
  • Handled and resolved over 100+ support tickets weekly, maintaining a high first-contact resolution rate of 90%

Education

Bachelor of Arts - Criminology

York University
Toronto, Ontario

Skills

  • Client Relationship Building: Skilled at engaging clients to understand their financial goals, providing tailored solutions and fostering long-term relationships
    Financial Knowledge: Expertise in financial analysis, cash management, and credit solutions to help clients meet their financial objectives
    Customer Service Excellence: Dedicated to providing high-quality service and achieving sales targets through personalized solutions
    Technology Proficiency: Knowledgeable in introducing clients to digital banking tools and mobile applications, helping them manage their banking needs

Timeline

Accounts Receivable Specialist

SureTrack Group
06.2022 - 09.2024

Technical Support Representative

Disney
12.2021 - 10.2023

Bachelor of Arts - Criminology

York University

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RAHAF AL-NABULSI