Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raha Radafshar

Coquitlam,BC

Summary

Competent Technical Support Analyst well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.

Overview

7
7
years of professional experience

Work History

Technical Support Analyst

Motorola Solutions
04.2023 - 01.2024
  • Researched collaborated and troubleshoot MSI products over the phone and digital mediums.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Collected and monitored incoming data from sources such as remote sensors, third party vendors, and visual inspection.
  • Monitored systems in operation and quickly troubleshot errors.
  • Offered remote support for cloud-based and web-based clients via phone, email and chat.
  • Consulted with sales personnel to answer customer questions with statistical analyses presented in easily digestible formats.
  • Provided an exceptional customer experience while taking incoming calls, emails, chats, and escalations.
  • Prioritized between tasks including inbound calls, existing case management, live chats, and email requests.

Computer And Mobile Device Technician

Burnaby Tech Solution
01.2020 - 01.2022
  • Installed, configured, and managed PC hardware, printers, and network devices
  • Assisted in inventory management of hardware and peripheral devices
  • Maintained accurate documentation through the change management process
  • Took charge of software upgrade schedules, ensuring timely installation and management
  • Resolved LAN/WAN and connectivity issues through proficient troubleshooting techniques
  • Provided Technical Support via Telephone, Remote Meeting, and Email.

Field Sales Specialist/Key Holder

Bell Canada
01.2018 - 01.2021
  • Appropriately promote merchandise displayed and asked about
  • Responsible for closing sales and meeting quotas
  • Conducted inventory and restock workspace and retail items
  • Assist with any problems associated with merchandise and customer service
  • Consulted store employees and customers in conjunction with their needs.

IT Help Desk/Customer service

Diaco Company Tehran
01.2017 - 01.2018
  • Troubleshoot/resolve user problems
  • Troubleshooting & diagnosing system issues
  • Setup and configure PCs, printers, monitors
  • AD password reset
  • Create Help Desk documentation in the IT Reference Database.

Education

Certification: CompTIA A+/Network+ Bootcamp -

Tehran, Iran

Diploma in science (A.S.): Computer System Technology, Linux/UNIX administration, Microsoft administration, Wireless networks, SQL Server Relational Database, HTML & CSS, Wireless Technologies, Hardware Repair, Routers, Switches, Firewalls, Wireless networks -

Tehran, Iran
12.2016

Skills

  • Network operations
  • Troubleshoot WAN/LAN
  • IPv4/IPv6, DHCP, and DNS and TCP/IP
  • Hardware/Software Repair
  • MacOS and Apple Devices
  • Virtualization
  • Remote support
  • Installing, configuring, and troubleshooting various operating systems, software, and hardware
  • Slack
  • Support ticketing system

Languages

English
Native or Bilingual
Persian
Native or Bilingual

Timeline

Technical Support Analyst

Motorola Solutions
04.2023 - 01.2024

Computer And Mobile Device Technician

Burnaby Tech Solution
01.2020 - 01.2022

Field Sales Specialist/Key Holder

Bell Canada
01.2018 - 01.2021

IT Help Desk/Customer service

Diaco Company Tehran
01.2017 - 01.2018

Certification: CompTIA A+/Network+ Bootcamp -

Tehran, Iran

Diploma in science (A.S.): Computer System Technology, Linux/UNIX administration, Microsoft administration, Wireless networks, SQL Server Relational Database, HTML & CSS, Wireless Technologies, Hardware Repair, Routers, Switches, Firewalls, Wireless networks -

Tehran, Iran

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