RAGUL ANAND
Scarborough,ON
Summary
To attain a challenging position wherein I can use my ability to work under pressure in a fast-paced environment and with an analytical mind and outstanding problem-solving skills, I can use my technical skills and knowledge to gain experience while enhancing company's productivity.
Overview
3
3
years of professional experience
Work History
Junior Security Engineer
Sirius Computer Solutions
06.2018 - 04.2020
- Accomplishments: Vulnerability and Patch Management
- Vulnerability management for around 500 users planned for various stages i.e
- Asset prioritization, created batch of user machines for vulnerability scanning based on criticality of IT assets
- Planned of various scan templates based on type of IT assets
- Planned scan window based on network bandwidth and batch of user computers
- Created scan template based on type of IT assets and run vulnerability scan on all IT assets as per planning
- Prioritized detected vulnerability based on criticality of IT assets and fixed vulnerabilities of all IT assets through patch management system
- Re-run vulnerability scan to check if vulnerabilities are fixed
- AV Installation in all Laptops and Desktops
- Plan of action prepared and documented
- Installation of Antivirus protection product on around 100+ computers
- Prioritized user systems according to their user groups, System configuration, OS versions and OS Types etc
- Planned maintenance window and Installed AV software in all IT assets in phases
- Run full system scan post installation of AV software
- Key Responsibilities: Planning, implementing, managing, monitoring and upgrading security measures for the protection of the organizations data, systems and networks
- Troubleshooting security and network problems through various tools
- Identifying and Responding to all system and/or network security breaches
- Ensuring that the organization's data and infrastructure are protected by enabling the appropriate security controls i.e
- Participating in the change management process
- Testing and identifying network and system vulnerabilities through NESSUS vulnerability scanner
- Contributing to strategic plans, technology roadmaps, and standards and promotes adherence to them
- Knowledge of the technical/business environment and the corporate processes and procedures.
Tech Support Analyst
Rogers
09.2017 - 05.2018
- Helped with customer issues in the areas of configuration and product functionality
- Resolved and helped customers with Cable and Smart home monitoring services
- Coordinated with customers and internal resources for resolution
- Manage escalations to ensure Rogers remains strong in its commitment to its customers
- Documented and maintained customer requests using a ticket tracking system called (SGI)
- Following up with customers to make sure their issues has been resolved.
Education
Post-Secondary Diploma - Embedded Systems Engineering Design
Lambton College
Bachelors - Electronics and Communication Engineering
Anna University
Skills
- Python, Matlab
- Nessus Vulnerability Scanner, McAfee SIEM, Solar winds Log and Event Manager, Burp Suite, Nmap, Wireshark, Putty, Kaspersky Endpoint Security
- Windows XP/7/8/81, Redhat Linux, CentOS, Mac OS
- IPS, Upgrading PCs
- Servers, Routers, Switches, Topologies, Firewalls (IP tables), Local Area Network, Wide Area Network, VLAN, Routing Protocols (OSPF, EIGRP, RIP and RIPv2), File sharing protocols(SMB, CIFS,NFS),TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP) ,PKI
- AWS, GCP
- Diagnose and resolve technical issues originating from customers, ensuring customer satisfaction is achieved through effective troubleshooting, escalation and teamwork
- Adapting to new environment and ability to learn things quickly
- Provided documentation and problem-solving procedures for use by the Application Support staff
- Incident and Problem Management for quality, accuracy and timely resolutions of Client issues
- Monitor and generate weekly and monthly reports on Project activities, outlining and consolidating information about trends and for necessary changes & improvement activities
- Strong communication skills providing well-thought out solutions and coordinate tasks actively with ability to work under strict deadlines
- Proven success delivering Cyber Security Solutions for LAN/WAN/telecommunication
- Protecting organization Infrastructure ie LAN/WAN from latest cyber security threats
Certificates And Education
- CompTIA Security plus course, Udemy, (not yet certified).
- Nessus and Vulnerability Management (demy).
Timeline
Junior Security Engineer
Sirius Computer Solutions
06.2018 - 04.2020
Tech Support Analyst
Rogers
09.2017 - 05.2018
Post-Secondary Diploma - Embedded Systems Engineering Design
Lambton College
Bachelors - Electronics and Communication Engineering
Anna University
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