Anmol Khanna
Mississauga,ON
Summary
Dedicated and result-driven customer service representative with a knack for building strong rapport with clients. Excels in delivering timely and effective solutions while maintaining a positive and empathetic approach. Strong problem-solving and communication skills, combined with a commitment to delivering a memorable customer experience, enhance customer satisfaction and foster long-lasting relationships. Highly motivated and knowledgeable in payment processing and negotiation, adept at building and nurturing client relationships through excellent product knowledge, effective communication, and a customer-centric approach. Highly organized Client Service Representative with strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service with extensive knowledge of working as a Financial sales advisor.
Overview
5
5
years of professional experience
Work History
Financial Sales Advisor
Propel Holdings Inc
Toronto, ON
04.2024 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Implemented initiatives to improve customer satisfaction and increase repeat business.
- Collected data on competitors' pricing and promotions through primary and secondary research techniques.
- Oversaw financial sales to monitor compliance with legal requirements and company policies.
- Process customer payments and other related transactions, answer enquiries and resolve problems or discrepancies concerning customer’s accounts
- Understand clients’ financial position and needs, and advise clients by proposing financial solutions and periodically review and update credit and loan files
Client Service Representative
RBC Royal Bank
Mississauga
11.2023 - 04.2024
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Reduced fraudulent transactions by implementing advanced monitoring systems and timely alerts to customers.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
- Was attentive to existing and potential customer needs and offered customized solutions and options to retain existing products and add new products.
Customer Service Representative
Armstrong Manufacturing
Mississauga, ON
01.2022 - 12.2022
- Managed high volume of inbound and outbound calls, providing exceptional service to customers.
- Demonstrated expertise in the services offered by Armstrong Manufacturing, building customer confidence and trust.
- Successfully generated new leads by engaging with inbound calls from interested applicants and facilitated process of setting up new accounts over the phone.
- Demonstrated integrity with all aspects of dealings with customers and was proactive, sincere, and empathetic when responding to any questions or issues raised by the customer. Promoted and up-sold products and services with each customer contact for new and existing customers and processed the order.
Customer Service Representative
R1RCM - Through St. John's Health System
Delhi
05.2021 - 12.2021
- Demonstrated exceptional active listening skills to understand customer concerns and resolve issues promptly.
- Skillfully prioritized workload to efficiently handled high call volumes while maintaining a professional and personable approach with customers.
- Utilized a comprehensive knowledge of company products and policies to provide a accurate and helpful information to customers.
- Successfully addressed and resolved complex customer complaints, resulting in a decrease escalated cases.
- Received recognition for consistently maintaining a customer satisfaction rating.
Customer Service Representative (Travel)
Teleperformance Inc
Punjab
01.2020 - 05.2021
- Provided exceptional customer service by addressing inquires, resolving issues, and assisting with product selection.
- Demonstrated exceptional ability to thrive in a fast-paced and goal-oriented environment, consistently meeting and exceeding daily quotas and targets.
- Assisted customers with product selection, offering tailored recommendations based on their preferences and needs.
- Effectively communicated complex product details and technical specifications in a clear and understandable manner.
- Answered customer inbound phone inquiries and offered customized solutions and options while responding to questions or problems raised by the customer, meeting and/or exceeding departmental quality and KPI targets.
Education
Post-Degree Certificate - Organization Management
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON04.2023
Post-Degree Certificate - Project Management
St Lawrence College
Toronto, ON09.2022
Skills
- Strong communication skills
- Call center experience
- Analytical and problem solving
- Customer engagement
- Inventory management
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint
- General understanding of broadband, telecom, cable and internet industries
- Collaboration & team skills
Languages
English
Full Professional
Timeline
Financial Sales Advisor
Propel Holdings Inc
04.2024 - Current
Client Service Representative
RBC Royal Bank
11.2023 - 04.2024
Customer Service Representative
Armstrong Manufacturing
01.2022 - 12.2022
Customer Service Representative
R1RCM - Through St. John's Health System
05.2021 - 12.2021
Customer Service Representative (Travel)
Teleperformance Inc
01.2020 - 05.2021
Post-Degree Certificate - Organization Management
Cambrian College of Applied Arts And Technology
Post-Degree Certificate - Project Management
St Lawrence College