Raghunath PR
Markham,ON
Summary
Experienced front-end maintainer with a successful history of managing front-end operations, ensuring customer satisfaction, and maintaining an efficient workflow. Proficient in troubleshooting technical issues and maintaining an organized work environment. Seeking new opportunities in the field to leverage my proven ability to enhance operational efficiency and achieve outstanding outcomes.
Overview
12
12
years of professional experience
Work History
Finance Accounting Specialist
HSBC India Pvt Ltd
05.2023 - Current
- Company Overview: HSBC India is a foreign bank under the Banking Regulation Act which is regulated by the Reserve Bank of India and is a subsidiary of HSBC Holdings
- Handling the Credit Control Activities for Direct, Banca and Financial Advisers
- Handling activities like Commission Review, Sending of Statement of Accounts, Reviewing the assigned account and chasing for the Overdue premiums, Reconcile the reports and providing the required reports to respective person in charge, Handling the queries received in the Team mailboxes with respect to the assigned accounts, Review and clear of U-cash entries to reduce the PDD numbers
- Preparing KPI dashboard on regular basis
- Responsible for creation of SOP and timely updation with the updates in the process and getting a sign off from the onshore counterpart on a quarterly basis
- Maintaining Training tracker and accreditation tracker for new joiners
- Allocation of work and facilitation of adherence to SLA in terms of TAT(Turn Around Time), Quality etc
- By effective monitoring
- Conducting daily huddles to facilitate the planning of work and discussing updates & mitigating the issues and concerns
- Error analysis by mitigating the probability of re-occurrence of the errors through Root cause identification and also reviewing the disposition of the error by corrective actions taken by the team members
- HSBC India is a foreign bank under the Banking Regulation Act which is regulated by the Reserve Bank of India and is a subsidiary of HSBC Holdings
- Co-ordinated in successful migration of the takeover of the Life Insurance business from Axa Singapore Pte Ltd to HSBC Life Singapore Pte Ltd
- Co-ordinated in providing the necessary data and requirement of systems during the process of migration
- Co-ordinated with the onshore counterpart in the successful implementation of various process related activities in order to stabilize the process
- Suggested Ideas on stabilizing and improving the current process in place
- Provided training and coaching to the new joiners
- Prepared Standard Operating Procedure for all the process which was migrated
- Supported in organizing the data handled by the team post migration from Axa to HSBC by creating necessary trackers used for Audit purposes
- Working with On-shore partners to support on maintenance of accounts handled by the respective account handlers and also educating some of the On-shore teams as most of the employees in the Organization were new to the business
- Preparation of new trackers for the data to be recorded for the purpose of Audit
- Preparation of New template for publishing the Monthly KPI’s
- Maintaining the daily production trackers with timely updation of necessary data
- Consolidation and preparation of team reports to be published to the Senior Management
Volunteer
CANADIAN CANCER SOCIETY
10.2024 - 10.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Manager- Administration/Credit Control
AXA Business Services Pvt Ltd-AXA
06.2013 - 05.2023
- Company Overview: AXA Business Services is a 100% subsidiary of AXA, the number 1 insurance organization globally by brand
- Documentation and control of administrative files
- Managing the office calendars and maintaining relevant documents and records
- Allocation of duties to the team members
- Supervise multiple office operations ensuring that everything was in compliance with the Company’s vision and goals
- Maintained organized databases to track and develop reports on performance
- Managed overall administrative operations to ensure an optimized work process
- Handling the Credit Control Activities for Direct, Banca and Financial Advisers
- Handling activities like Commission Review, Sending of Statement of Accounts, Reviewing the assigned account and chasing for the Overdue premiums, Reconcile the reports and providing the required reports to respective person in charge, Handling the queries received in the Team mailboxes with respect to the assigned accounts, Review and clear of U-cash entries to reduce the PDD numbers
- Managing a team of 2 members and facilitation of adherence of deliverables on a day to day basis
- Responsible for the preparation of monthly deck which would be presented to the onshore counterpart
- Responsible for creation of SOP and timely updation of the process updates in the process and getting a sign off from the onshore counterpart on a quarterly basis
- Maintaining Training tracker and accreditation tracker for new joiners
- Allocation of work and facilitation of adherence of SLA in terms of TAT (Turn Around Time), Quality etc
- By effective monitoring
- Conducting daily huddles to facilitate the planning of work and discussing updates & mitigating the issues and concerns
- Error analysis by mitigating the probability of re-occurrence of the errors through Root cause identification and also reviewing the disposition of the error by corrective actions taken by the team members
- Preparation of reports to be reported to the Senior Management
- AXA Business Services is a 100% subsidiary of AXA, the number 1 insurance organization globally by brand
- Co-ordinated in successful migration of Citrix XenApp platform to WIN-10 for the team in 2020
- Co-ordinated in providing the necessary successful completion of GIA audit with rating as Green in the year 2022
- Co-ordinated with the onshore counterpart in the successful implementation of robotic cheque receipting tool which in turn partly automated the creation of receipts
- Implemented an idea and won the Idea Spark award from the Organization in the year 2022
- Provided inputs to improve the current system (AS400) to the external vendor which in turn would negate the manual effort of creating and matching the U-cashes (bulk payment) with the transactions
- Star of the Quarter Awards in the years 2014 & 2015- Organizing & conducting CSR activities
- Best Trainee Award in the year 2013
- Star Performer of the team award in 2013
Education
Master of Commerce - Taxation
CHRIST UNIVERISTY
BANGALORE05-2015
Skills
- Invoice processing
- Accounts receivable
- General ledger management
- Financial statements
- Bank reconciliation
- Responsive design
- Front-end frameworks
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Native or Bilingual
Timeline
Volunteer
CANADIAN CANCER SOCIETY
10.2024 - 10.2024
Finance Accounting Specialist
HSBC India Pvt Ltd
05.2023 - Current
Manager- Administration/Credit Control
AXA Business Services Pvt Ltd-AXA
06.2013 - 05.2023
Master of Commerce - Taxation
CHRIST UNIVERISTY
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