Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Raghotam Reddy

Calgary,AB

Summary

With over 11 years of comprehensive experience in IT infrastructure, spanning system engineering, application management, cloud technologies, and DevOps practices, and dedicated to leveraging skills to contribute effectively to organizational success. Hands-on experience includes designing and deploying software packages and applications on server infrastructure, ensuring efficient hosting and deployment processes. Have a proven track record of demonstrating excellent management skills by leading and motivating teams to maximize productivity. Acting as a coordinator between business and senior management, Have successfully driven strategic vision and change initiatives. Additionally, Have served as a Single Point of Contact (SPOC) for managing disaster recovery queries, where formulated and tested disaster recovery plans to ensure business continuity. Moreover, Have conducted training sessions for team members on technical activities, managed escalations, and conducted effort analysis. Contributions in these areas have been recognized with the 'Pioneer Award' for innovation and introducing new domain technologies.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Associate Principal Engineer - IT Infrastructure

Colruyt IT Consultancy Pvt. Ltd.
04.2023 - 12.2023
  • Set up and maintained cloud-based infrastructure on AWS and Azure.
  • Installed and configured virtual cloud instances, supporting cloud servers, including security configurations, patching, and troubleshooting.
  • Implemented Azure operations, managing VMs, Virtual Networking, Azure Services, and Website Deployments, while deploying applications as PAAS.
  • Experienced with AWS services such as EC2, S3, Route 53, VPC, EBS, AMI, SNS, RDS, and CloudWatch.
  • Managed VPCs, subnets, and connections between different zones, and setup and managed databases on Amazon RDS.
  • Monitored servers through Amazon CloudWatch and SNS, and created and managed AMIs, snapshots, and volumes on AWS.
  • Migrated servers, domains, and databases to AWS, configuring topics for email and SMS in AWS Simple Notification Service.
  • Excelled in creating AMIs that utilize Elastic Load Balancer and Auto Scaling, and automated backups of data stores to S3 buckets and EBS using AWS CLI.
  • Created alarms in CloudWatch for monitoring server performance and utilized CloudFormation and Terraform for infrastructure management.
  • Installed and maintained Redhat Linux and Microsoft Windows Server OS, and handled troubleshooting of application, OS, and hardware problems.
  • Managed volume groups and logical volumes, and created and managed users, groups, and filesystems, providing suitable permissions.
  • Installed packages in Linux systems using yum and rpm packages, and utilized Docker hub for creating Docker images and managing multiple images.
  • Extensively experienced with version control systems SVN and Git, and continuous integration tool Jenkins.
  • Familiarity with networking, LDAP, centralized authentication, and setting up and managing webservers.
  • Supported development sprints by automating instance provisioning and code deployments using Ansible, Jenkins, and Git.
  • Collaborated with cross-functional teams to enhance Puppet infrastructure and ensure alignment with security and compliance standards.
  • Built VPCs and established site-to-site VPN connections between data centers, and performed troubleshooting and monitoring of Linux servers on AWS.
  • Managed and administered AWS services CLI, EC2, VPC, S3, ELB, Glacier, Route 53, CloudTrail, IAM, and Trusted Advisor services.
  • Created automated pipelines in AWS CodePipeline for deploying Docker containers in AWS ECS using CloudFormation, CodeBuild, CodeDeploy, and S3.
  • Built S3 buckets, managed policies for S3 buckets, and utilized S3 and Glacier for storage and backup.
  • Wrote Ansible playbooks to launch AWS instances, manage web applications, and configured mount points and packages.
  • Integrated services like GitHub, AWS CodePipeline, Jenkins, and AWS Elastic Beanstalk to create deployment pipelines.
  • Designed and configured secure cloud VPCs using private and public networks through subnets in AWS.
  • Implemented security measures like Amazon IAM, configured AWS Multi-Factor Authentication, and setup CloudWatch alarms for monitoring server performance.
  • Installed and configured GitLab, LDAP integration, and user management, and setup webhooks to integrate projects with Jenkins pipelines for build.
  • Installed and configured Jenkins master with Jenkins slave on Linux and Windows servers, and setup password-less authentication between Jenkins masters and slaves.
  • Installed and configured JFROG Artifactory, and migrated Artifactory from standalone to high availability setup.
  • Installed, configured, and integrated Artifactory with Xray for vulnerability scanning of artifacts.
  • Upgraded Jenkins, Artifactory, GitLab, and third-party packages on Jenkins slaves, and performed operational support.
  • Designed and implemented 80-node Elastic Stack cluster on Linux servers, and configured HOT/WARM/COLD and archival architecture for data storage.
  • Installed and configured Kibana, Logstash, and Elasticsearch, and monitored and troubleshooted cluster issues with dedicated monitoring clusters.
  • Configured SSL for application using https between Kibana and Elasticsearch, and implemented single sign-on (SSO) for Kibana using OpenID Connect.
  • Installed and configured ControlM Enterprise Manager, ControlM servers, and Workload Archiver, and managed batch servers and packages.
  • Troubleshot ControlM issues using logs, and provided support for patches, application upgrades, and database upgrades.
  • Provided ACL permissions for folder access by batch jobs with different users, and upgraded Managed File Transfer (MFT) on servers and agents.
  • Managed and administered Microsoft Tools & SharePoint Technical Support-L1, created and managed SharePoint Online sites and user access, and provided support for Teams and Office365.
  • Coordinated with developers for SharePoint issues, maintained SharePoint Users Group, and troubleshooted user issues over calls or incidents for SharePoint and Teams.

System Administrator

Vodafone
07.2016 - 10.2016
  • Installed, configured, troubleshooted, performance-tuned, monitored, and upgraded WebLogic Application Server.
  • Handled all aspects of administration tasks including day-to-day site monitoring and maintenance.
  • Configured WebLogic Servers in a Cluster for High Availability, Load balancing, and failover support.
  • Proficient in deployment and troubleshooting of WAR, JAR, and EAR files in domain and clustered environments of WebLogic server.
  • Set up multiple domains, including Administration Servers, Managed Servers & Machines in different cluster environments.
  • Managed and monitored JVM performance by WebLogic Heap Size & garbage collection.
  • Utilized WebLogic Scripting Tool (WLST) for configuring changes, deploying applications, and conducting Start/Stop application and Thread Dump activities using WLST Scripting.
  • Configured Node Manager to start and stop managed servers from the admin console.
  • Installed and configured Apache Proxy Plug-in for WebLogic.
  • Identified root cause and resolved problems, proficient in Server Performance Tuning & Thread Dump Analysis.
  • Experience in finding Memory Leaks, adjusting JVM Heap Sizes, and GC Parameters.
  • Actively monitored, responded, and resolved system alerts generated by system management tools, coordinating system tuning to improve operational capabilities.
  • Configured SSL for WebLogic & Apache Server, and Nagios configuration and monitoring alerts.
  • Installed and configured JBoss 6.2 EAP server, and deployed war/ear applications to standalone and domain-based JBoss instances.
  • Set up Highly available clustered JBoss App server environment using multiple standalone instances and Domain managed servers.
  • Configured Deployment scanner in standalone JBoss instances, and deployed JAR, WAR, EAR files to JBoss instances using web console and CLI interfaces.
  • Created server groups and profile assignments to the server groups in a domain, and integrated Apache server with JBoss app server using mod jk and mod cluster, mod proxy plugins.
  • Configured JDBC Data sources and connection pools, and troubleshooted issues related to application slowness, struck threads, and OutOfMemory issues.
  • Interacted with clients to ensure high priority P1 tickets were properly addressed.
  • Tuned JVM parameters to achieve better performance, and configured SSL for JBoss application server & Apache HTTPD web server.
  • Kept backups of deployed applications, and monitored Application log files and Application Server Performance.
  • Installed upgrades and fix packs to the runtime environment as required to decrease vulnerability to production environments.
  • Installed, set up, and managed Tomcat Servers, and created Wrapper & automated scripts for Large Number of Tomcat Servers.
  • Handled deployment of applications to Tomcat Servers efficiently

Network Associate

Eaton Corporation
10.2013 - 06.2016
  • Provided network support for Eaton Corporation
  • Monitored routers, switches, tunnels, and ports using monitoring tools
  • Coordinated with network providers and engineers on updates and troubleshooting
  • Troubleshot network and application issues
  • Managed and ensured the operating capability of LAN, WAN, and wireless networks
  • Supported and maintained Active Directory
  • Troubleshot and resolved AD-related issues
  • Installed and configured servers and client systems
  • Troubleshot desktop and laptop issues
  • Managed hardware inventory and data center monitoring.

System Administrator

Apex Technologies
04.2012 - 12.2012
  • Provided system administration support for Apex Technologies
  • Assisted with desktop installation and network setup
  • Maintained hardware inventory and reported
  • Monitored data center
  • Submitted jobs in ControlM console and monitored alerts
  • Handled customer calls and solved problems
  • Managed Microsoft Active Directory
  • Supported and maintained Active Directory
  • Troubleshot desktop and laptop issues
  • Installed and configured servers and client systems.

Education

Master of Science - Computer Applications Development

Osmaina University
Hyderabad, India
06.2010

Skills

    Operating Systems: Windows 2008/2012/2016/2019/2022 & Red Hat Linux 5,6,7,8

    RDBMS: Oracle10g/11g, MS SQL Server

    Middleware/Appserver: Weblogic (10,11g&12c), Jboss, Apache Tomcat

    Web Server: Apache, IIS, Oracle http

    Log Manage: Elasticsearch/Kibana/Logstash

    Cloud: Aws & Azure

    Scheduling: ControlM

    Ticketing Tools: BMC Remedy, Service Now

    Monitoring Tools: OMI, Solarwinds, Dynatrace, Micro focus OO, PRTG

    Active Directory Services: LDAP, SAML, Openid, SSO

    Scripting: bash, basic python

    Industrial Applications: Step MK, PIM, SCADA

    Network Services: T3, T3S, LAN, WAN, TCP/IP, SSH, SMTP, FTP, SFTP, HTTP, HTTPS, NFS and SAMBA

    Soft Skills: E2E Project Lead, Operations Lead, Infrastructure Analyst, Configuration Management & Release Management, Incident manager, change manager, Consultant

    Methodologies: Agile

    Testing: System Testing, Integration Testing, Performance and Stress Testing

Certification

Microsoft certified Professional (MCSA) with Cid: sr9079298 in 2013

Languages

English
Full Professional

Timeline

Associate Principal Engineer - IT Infrastructure

Colruyt IT Consultancy Pvt. Ltd.
04.2023 - 12.2023

System Administrator

Vodafone
07.2016 - 10.2016

Network Associate

Eaton Corporation
10.2013 - 06.2016

System Administrator

Apex Technologies
04.2012 - 12.2012

Master of Science - Computer Applications Development

Osmaina University

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Raghotam Reddy