Education
Languages
Timeline
Summary
Skills
Work History
Generic

Raghavan Outtamapouttirane

IT Support Engineer
Toronto,ON

Education

Post Graduate Certificate - Project Management

Fleming College
Toronto, ON
12.2023

Bachelor of Technology - Biomedical Engineering

Rajiv Gandhi College of Engineering And Technology
Pondicherry
05.2015

Languages

Tamil
Native or Bilingual
English
Full Professional
French
Elementary

Timeline

IT Support Engineer

ICON Clinical Research
04.2022 - 04.2023

Associate Technical Support Engineer

Tech Mahindra
03.2020 - 09.2020

Process Associate

AGS Health
11.2011 - 05.2017

Post Graduate Certificate - Project Management

Fleming College

Bachelor of Technology - Biomedical Engineering

Rajiv Gandhi College of Engineering And Technology

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Skills

    • MFA configuration
    • Software and Hardware Diagnosis
    • Active Directory, Citrix Directory and Azure
    • SCCM deployment, Box Admin
    • Intune
    • Technical Troubleshooting
      • Network Diagnostics VPN
      • Laptop and Printer driver configuration
      • Windows OS
      • Call Center Operations
      • Microsoft Office Suite
      • VPN setup and support

Work History

IT Support Engineer

ICON Clinical Research
04.2022 - 04.2023
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Assisted with updating technical support best practices for the use of team.
  • Resolved diverse technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Translated complex technical issues into digestible language for non-technical users.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.

Associate Technical Support Engineer

Tech Mahindra
03.2020 - 09.2020
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Maintained response times to support business continuity.
  • Diagnosed and troubleshot hardware and network issues.
  • Responded to end-user support requests and patiently walked individuals through basic troubleshooting tasks.
  • Up-selling broadband and mobile plans to users using Salesforce

Process Associate

AGS Health
11.2011 - 05.2017
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Monitored changes in coding regulations to provide recommendations for compliance.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.

Similar Profiles

CREATE PROFILE
Raghavan OuttamapouttiraneIT Support Engineer