Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raghav Suri

Toronto,Ontario

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

LegendLimo
04.2018 - 06.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Premiere Response
07.2013 - 04.2018
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided primary customer support to internal and external customers.

Education

Bachelor of Arts - Accounting

XYZ
Mumbai
06.2012

Skills

  • Problem-solving abilities
  • Customer Service
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Microsoft Excel
  • Client Relations
  • Customer satisfaction measurement
  • Microsoft Outlook

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Customer Service Representative

LegendLimo
04.2018 - 06.2020

Customer Service Representative

Premiere Response
07.2013 - 04.2018

Bachelor of Arts - Accounting

XYZ

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Raghav Suri