Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raghav Patel

Moncton,NB

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

4
4
years of professional experience

Work History

Customer Service Advisor

Coast tire and auto service limited
Moncton, New Brunswick
07.2024 - Current
  • Assisted customers with inquiries and product information effectively.
  • Resolved complaints through effective communication and problem-solving skills.
  • Maintained accurate records of customer interactions using CRM software.
  • Collaborated with team members to enhance service quality and efficiency.
  • Educated customers on product features and benefits during interactions.
  • Processed orders and returns efficiently following company protocols.
  • Trained new staff on customer service best practices and procedures.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Provided customer service by responding to inquiries and resolving problems in a timely manner.
  • Managed complex customer accounts requiring special attention or escalation.
  • Processed payments accurately according to company policies and procedures.
  • Developed relationships with customers through proactive follow-up on orders.
  • Answered customer calls, emails, and live chat inquiries promptly and courteously.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Supervised and motivated customer service teams to maximize business performance.

Service Advisor

Halifax Chrysler Dodge Jeep Ram
Halifax, Nova Scotia
09.2023 - 05.2024
  • Assisted customers with service inquiries and product information.
  • Scheduled service appointments using dealership management software.
  • Communicated service recommendations to customers clearly and effectively.
  • Coordinated with technicians to ensure timely vehicle repairs and maintenance.
  • Maintained accurate customer records in the service database system.
  • Followed up with customers post-service to ensure satisfaction and address concerns.
  • Educated customers on vehicle maintenance and care best practices.
  • Processed customer payments and handled billing inquiries professionally.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Resolved customer complaints in an efficient and courteous manner.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Prepared invoices for services rendered and collected payments from customers.
  • Greeted customers and addressed their needs in a professional manner.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.

Merchandise Associate

Walmart
Timmins, Ontario
11.2021 - 06.2023
  • Stocked merchandise displays with attention to visual presentation standards.
  • Assisted customers in locating products and providing product information.
  • Operated point-of-sale systems for efficient transaction processing.
  • Maintained cleanliness and organization of sales floor and stockroom areas.
  • Collaborated with team members to replenish inventory and optimize stock levels.
  • Handled customer inquiries and resolved issues in a professional manner.
  • Monitored product expiration dates to ensure freshness and quality standards.
  • Participated in regular inventory counts to ensure accurate stock management.
  • Kept work areas professional, organized and clean.

Parts Specialist

Canadian Tire
Timmins , ON
10.2021 - 05.2023
  • Assisted customers in identifying and selecting automotive parts for various vehicles.
  • Processed customer orders accurately using inventory management systems.
  • Maintained organized stockroom, ensuring parts were easily accessible for staff.
  • Collaborated with team members to enhance customer service and satisfaction levels.
  • Provided expert knowledge on product specifications and compatibility to customers.
  • Participated in inventory audits to ensure accurate stock levels and minimize discrepancies.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships.
  • Trained new staff on product lines and effective sales techniques within the department.
  • Maintained parts system with current order and sales data.
  • Coordinated restocks by working closely with parts manager to fill critical gaps.
  • Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
  • Updated customer and vendor accounts with each purchase to support accurate billing.

Education

Diploma - Motive Power Technician

Northern College of Applied Arts And Technology
South Porcupine
05-2023

Skills

  • Customer relationship management
  • Order processing
  • Complaint resolution
  • CRM software usage
  • Service scheduling
  • Product education
  • Customer relations
  • Email management
  • Appointment scheduling
  • Technician dispatching
  • Sales proficiency
  • Complaint handling
  • Follow-up calls

Timeline

Customer Service Advisor

Coast tire and auto service limited
07.2024 - Current

Service Advisor

Halifax Chrysler Dodge Jeep Ram
09.2023 - 05.2024

Merchandise Associate

Walmart
11.2021 - 06.2023

Parts Specialist

Canadian Tire
10.2021 - 05.2023

Diploma - Motive Power Technician

Northern College of Applied Arts And Technology

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Raghav Patel