Raghav Nohria
Vancouver,BC
Summary
Driven professional with a proven track record in customer service and logistics, notably at Enroute 24/7 Logistics. Excelled in enhancing customer satisfaction through efficient route planning and timely deliveries. Demonstrates exceptional communication and problem-solving skills, alongside expertise in GPS navigation and dispatch communication. Achieved significant improvements in operational efficiency and customer loyalty. Highly experienced Sales representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Sher
03.2023 - Current
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Delivery Driver
Enroute 24/7 Logistics
12.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Concierge
First Services Residential
01.2022 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
Education
Masters in Psychology - Psychology, Neuroscience And Behaviour
Vancouver Community College
Vancouver, BC09.2024
Skills
- Punctual and Reliable
- Clean Driving Record
- GPS and route planning
- Dispatch Communication
- Cash Handling
- Valid Driver's License
- Report Writing
- Security Guard License
Accomplishments
- Represented the India at many occasions in Chess as a international player
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- First Aid/CPR/AED Certification
- More than 20 International Chess Certificates
Badminton
I started playing it when i was in my 10th grade, Since then i am playing it on daily basis as whenever i get time i go to some local clubs with my friends as well as sometime alone but never miss a single chance.
Timeline
Sales Associate
Sher
03.2023 - Current
Delivery Driver
Enroute 24/7 Logistics
12.2022 - Current
Concierge
First Services Residential
01.2022 - Current
Masters in Psychology - Psychology, Neuroscience And Behaviour
Vancouver Community College