Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Raghav M S

Guelph,ON

Summary

Enterprising IT Executive with 6.5 years of experience in IT Business Operations. Adept at leveraging superior analytical thinking skills to prioritize tasks, identify technical issues and provide timely resolutions for organizational efficiency. A great team player dedicated to streamlining operations and business processes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Operations Specialist

Transact Campus Inc.
11.2020 - 07.2022


  • Developed and maintained sales forecasting models to improve inventory management and reduce costs.
  • Collaborated with cross-functional teams for more effective communication and coordination of sales initiatives.
  • Analyzed sales data to identify trends, opportunities, and areas for improvement.
  • Implemented CRM system upgrades, enhancing team productivity and customer relationship management capabilities.
  • Provided ongoing training and support to sales team members, driving continuous improvement in performance metrics.
  • Managed key account relationships, ensuring client satisfaction through prompt issue resolution and proactive communication.
  • Created comprehensive reports on sales performance metrics for senior leadership review, enabling informed decision-making processes.

Financial Operations Associate

Freshworks Inc.
07.2015 - 03.2020
  • Collaborated with cross-functional teams to ensure seamless integration of financial systems and processes across departments.
  • Supporting the sales team with key planning and operations tasks to support the overall objective of the business.
  • Participated in team-building activities to enhance working relationships.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement. Interacting with internal business development teams for assistance in account operations and completion of deals.
  • Active engagement with customers via support calls, emails, and tickets. Providing knowledge and training as a team facilitator for achieving better performance of the unit.
  • Streamlining the end to end process of Order to Cash through improving the billing system on certain features for better functionality of the business flow.

Education

Postgraduate Certificate - Predictive Analytics

Conestoga College
Guelph, ON
12.2023

Bachelor of Science - Electronics And Communication Engineering

Panimalar Institute of Tech. (Anna University)
Chennai. India
05.2015

Skills

  • Business Correspondence
  • Revenue Development
  • Order Processing
  • Quote Preparation
  • Financial Analysis
  • Strategic Planning
  • Data Analysis
  • Account Management
  • Process Improvement
  • Organizational Skills
  • Analytical Thinking
  • Product Knowledge
  • Cross-functional Collaboration
  • Order Management
  • CRM Management

Accomplishments

- At my first professional environment, I was the third member of the team which grew by plenty over the years. I was a key contributor to my company and my team. Played a crucial role in structuring and streamlining business processes on Invoicing, Revenue Management and Order Management. Implementing business workflows for smooth functioning of Business Operations.

Was recognized at work for my value and have received few best performer awards. Serving close to a period of 4 years and 8 months, I've also had the pleasure of training my peers who came after which improved a lot of my coaching and mentoring skills.


- In my second professional period, I was well trained on my position which made me excel. Few months into my job, I was offered to take up a challenge internally in making me a lead to assist on Account and Product Maintenance which gave me great exposure and great credibility in the company.

Languages

English
Native or Bilingual
Tamil
Native or Bilingual

Certification

- Google Data Analytics Certificate from Coursera.


- Udemy certifications in Python, R-programming, SQL, Tableau.


- Certification in Data Analysis and Analytics in IT Business.

Timeline

Sales Operations Specialist

Transact Campus Inc.
11.2020 - 07.2022

Financial Operations Associate

Freshworks Inc.
07.2015 - 03.2020

Postgraduate Certificate - Predictive Analytics

Conestoga College

Bachelor of Science - Electronics And Communication Engineering

Panimalar Institute of Tech. (Anna University)

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Raghav M S