Raghav Kakkkar
London,Canada
Summary
Focused and professional individual with a strong background in customer service, maintenance scheduling, and documentation. Known for efficiency and contributing to team goals, dedicated to helping the team succeed. Hard-working student with comprehensive knowledge of maintenance processes, time management, and planning. Aims to utilize skills and expertise to effectively fill the vacancy on the team. Frequently commended by peers for creative thinking and can be relied upon to assist the team in achieving objectives.
Overview
5
5
years of professional experience
Work History
Delivery Associate
GO Logistics, Amazon
03.2024 - Current
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
CELLPHONE REPAIR TECHNICIAN
Tbooth Wireless, Glentel Inc.
12.2022 - 01.2024
- Upgraded firmware versions on various cell phones as needed according to manufacturer specifications
- Configured and installed new devices for customers in accordance with company standards
- Provided technical support to customers regarding their cell phone usage and functionality
- Conducted detailed inspections of returned cell phones to identify underlying issues
- Replaced defective parts such as batteries, screens, buttons, ports on various models of cell phones
CELLPHONE REPAIR TECHNICIAN
Cellrox
01.2022 - 11.2022
- Evaluated device performance by running diagnostics tests and troubleshooting any malfunctions
- Diagnosed and repaired a variety of hardware, software and network issues on cell phones
- Resolved system errors resulting from incompatible applications or corrupted files
- Utilized soldering techniques to repair circuit boards within mobile devices
- Assisted customers in setting up their accounts and configuring settings on their devices
Delivery Driver
Amazon
04.2020 - 11.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
GENERAL LABORER
United Parcel Service
10.2019 - 12.2019
- Worked effectively with other members of the team in completing assigned projects quickly and efficiently
- Performed general labor duties such as digging, lifting, carrying, and loading materials
- Operated a variety of hand tools and power equipment in the performance of assigned tasks
- Loaded cargo onto trailers for transportation with attention to detail and safety precautions
- Performed loading and unloading of freight in a safe and timely manner, utilizing appropriate tools and techniques
Education
DIPLOMA - BUSINESS
Conestoga College
Kitchener, ON12.2021
Skills
- Customer Service
- Mobile Device Unlocking
- Inventory Management
- Quality Control
- Time Management
- Organizational skills
- Vehicle Maintenance
- Route Planning
- Valid Driver's License
- Efficient navigation
- Safe Driving
- Heavy Lifting
- Safe Driving Record
- Dispatch Communication
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Delivery Associate
GO Logistics, Amazon
03.2024 - Current
CELLPHONE REPAIR TECHNICIAN
Tbooth Wireless, Glentel Inc.
12.2022 - 01.2024
CELLPHONE REPAIR TECHNICIAN
Cellrox
01.2022 - 11.2022
Delivery Driver
Amazon
04.2020 - 11.2021
GENERAL LABORER
United Parcel Service
10.2019 - 12.2019
DIPLOMA - BUSINESS
Conestoga College