Raghav Anand
Brampton,ON
Summary
Proven leader and skilled Amazon Analytics expert, adept at boosting sales and customer satisfaction. At Amazon, optimized listings and resolved disputes, enhancing seller metrics significantly. Excelled in team building at Popeyes, fostering a collaborative environment. Demonstrates exceptional problem-solving abilities and adaptability, ensuring continuous improvement in e-commerce operations.
Overview
3
3
years of professional experience
Work History
Amazon Delivery
Amazon
Scarborough
08.2023 - 01.2024
- Delivered packages to customer doorsteps and business offices.
- Increased product sales by optimizing Amazon listings with keyword research and market analysis.
- Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues through effective communication.
- Tracked performance metrics and utilized analytics tools to make data-driven decisions for continuous improvement in business operations.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
Team Leader
Popeyes
Scarborough
08.2022 - 08.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Gas Technician Assistant
Reliance
Scarborough
09.2021 - 03.2022
- Contributed to a safer working environment through diligent adherence to company guidelines for personal protective equipment usage and hazard communication protocols.
- Collaborated with team members to complete complex projects, ensuring high-quality results within strict deadlines.
- Minimized downtime for clients by swiftly troubleshooting issues and restoring normal operations as quickly as possible.
- Provided expert consultation for clients on energy-efficient gas solutions, resulting in cost savings and environmental benefits.
- Completed extensive training programs to remain current on advances in gas technology, ensuring optimal performance of installed systems.
- Improved safety standards by conducting thorough inspections and maintenance routines on gas systems and equipment.
- Worked closely with manufacturers'' representatives to receive specialized training on new products, enhancing overall service capabilities offered to clients.
Sales Associate
Walmart
Scarborough
02.2021 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
General Business Diploma - Business
Cambrian College
Scarborough05.2022
Business
Higher Education
Ludhiana,India03.2018
Skills
- Product Reviews Management
- Amazon Analytics
- Product sourcing
- Competitor Analysis
- Listing Optimization
- E-commerce Packaging
- Customer Engagement
- Sales expertise
- Multitasking Abilities
- Problem-solving abilities
- Organizational Skills
- Excellent Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
Timeline
Amazon Delivery
Amazon
08.2023 - 01.2024
Team Leader
Popeyes
08.2022 - 08.2023
Gas Technician Assistant
Reliance
09.2021 - 03.2022
Sales Associate
Walmart
02.2021 - 09.2021
General Business Diploma - Business
Cambrian College
Business
Higher Education