Raghav Aggarwal
Toronto,ON
Summary
Motivated Fraud Analyst with expertise in investigating suspicious activity. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
5
5
years of professional experience
Work History
Fraud-analyst
Scotiabank
01.2023 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Developed and implemented procedures to detect and prevent fraud.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Produced detailed reports of fraud investigations and presented findings to senior management.
Credit Card Specialist
CIBC Bank
01.2022 - 11.2022
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Built strong relationships with customers to increase retention and loyalty.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
- Recommended products and services to meet customers' credit card and banking needs.
Assistant Manager
Tim Hortons
03.2019 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Accounting And Finance
Seneca College of Applied Arts And Technology
North York, ON08.2018
Skills
- Fraud Prevention
- Proficient in banking systems/ applications: AS400, CCP, PRM, VRM, VCAS, GNS, OAS, Chordiant, and more
- Fraud Detection
- Effective Communication
- Activity Monitoring
- Data Analysis
- Call Management
- Loss Prevention
- Case Management
- Decision Making
- Analytical Skills
- Risk Assessment
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Fraud-analyst
Scotiabank
01.2023 - Current
Credit Card Specialist
CIBC Bank
01.2022 - 11.2022
Assistant Manager
Tim Hortons
03.2019 - 01.2022
Accounting And Finance
Seneca College of Applied Arts And Technology
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