Direct communication with customers, both locally and internationally and leading and attending customer visits
Program management of orders - responsible for delivering clean orders technically and commercially into the business
Lead confirmation meetings to ensure customer specific requirements are documented and communicated.
Ensuring schedules are maintained by monitoring and providing progress reports, identifying and mitigating project risk
Manage/execute customer scope changes and how those changes impact the project lead-time and commercially
Act as the ambassador in order to maintain and develop customer relationship.
Senior Project Manager
Polytainers
Toronto, ON
03.2020 - 02.2021
Provided leadership and co-ordination of all aspects of product development
Value engineer and deliver new and existing products from concept to launch following from concept to green light (CtoGL) process and new product development process (NPDP)
Establish multi-disciplinary project teams, oversee all project activities and ensure projects are delivered on time, on budget and to the agreed upon deliverables
Co-ordinate mold and system design reviews and provide final approval and ensure all issues are documented and actions addressed
Provide regular project status update reports to Project Team and Senior Management
Upon project completion provide actual input data to the Finance Department for analysis and comparison to original costing inputs.
Program Manager
Stackteck Systems Limited
Brampton, ON
01.2011 - 12.2019
Overall program management of new and refurbishment mold orders from initial quotation, to order receipt through engineering, manufacturing, testing and final delivery
Organize and lead technical review meetings to ensure the technical requirements of the customers are communicated to the engineering and manufacturing departments
Providing quotes for potential new and refurbishment molds orders, negotiating pricing, payment and delivery terms
Advising the customer of scheduled timelines and milestones through regularly scheduled report updates
Fielding customer enquiries and providing troubleshooting assistance and determining corrective course of action by arranging service calls or arranging for the mold to be returned
Co-ordinating with repairs department in order to determine the root cause of malfunction and whether warranties are applicable or if repair work is chargeable
Developing and nurturing customer relationships.
Technical Sales Engineer
Mold-Masters Ltd
Georgetown, ON
01.2006 - 12.2010
Main technical liaison between the customer, the sales force, engineering and manufacturing for the central and eastern US region
Preparing quotations for potential projects and negotiating pricing within prescribed guidelines in order to secure orders
Review technical data of application, integration of hot runner system and mold design to ensure successful application of hot runner system
Ask clarifying questions in order to gain a clear understanding of the customer's requirements and then recommending the appropriate technical solution to meet the needs of the customer
First point of contact for troubleshooting customer issues and recommending solutions and advising should field service be needed
Periodic traveling to customers facilities for kick-off meetings, design reviews troubleshooting system issues.
Senior Design Engineer
Mold-Masters Ltd
Georgetown, ON
05.1995 - 01.2006
Designed complete hot runner and mold assemblies from conceptualization to final engineering release
Coordinated, distributed and managed work for a team of designers in the Georgetown, Ontario and the Coimbatore, India design centers
Provided proposal drawings to customers and sales for review of new and potential projects
Coordinated with manufacturing to ensure scheduled delivery dates are adhered to by ensuring manufacturing drawings are released as scheduled
Ensuring that requisite raw materials and purchased components have been requisitioned prior to manufacturing start in order to meet delivery dates
Maintained and developed company engineering standards and making sure they are followed in an ISO mandated environment.
Mold Designer
Unique Mould Makers Ltd.
Toronto, ON
05.1991 - 05.1995
Designed high quality, high speed precision injection molds for the cap and closure industry
Issued mold general assembly and detailed manufacturing drawings of all the molds components to manufacturing
Ensuring specified design practices are followed, establishing and maintaining schedules for assigned projects and providing support to manufacturing
Creating and maintaining Bills of Materials and requisitioning raw materials.