Ragbir Singh Bist
Calgary
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 20 years of experience in team leadership in Hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
Om Cuisine Of India
10.2022 - 02.2024
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Assistant General Manager
Dennys Resturant
05.2017 - 08.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Restaurant Manager
Dennys Resturant
05.2014 - 04.2017
- Trained staff on proper cooking procedures and serving steps as well as safety regulations and productivity strategies.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Maximized quality assurance by completing frequent line checks.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Scheduling
- End of day,End of week and End of Month reports.
- Handling customer concerns and making them satisfied.
- Running a smooth shifts.
Supervisor
Dennys Restaurant
01.2011 - 04.2014
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Running smooth shifts.
- Motivating staff to achieve their goals and targets.
Education
B.A - Graduation in Arts
Kanpur University
Kanpur University04.2010
Diploma in Cookery - Food Production Food
Food Craft Intitute
Chandigarh, India04.2001
Senior Secondary -
Vocational Education Institute
Yamuna Nagar, Haryana, India03.2000
H.S.E.B -
Swami Viveka Nand High School
Yamuna Nagar, Haryana, India03.1997
Skills
- Customer Engagement
- Pre-Shift Walk-Through
- Food Safety
- Inventory Management
- Staff Scheduling
- Recruitment
- Staff Management
- Shift Management
- Point of Sale (POS) System Operation
- Performance Improvement
- Customer Loyalty
- Complaint Resolution
- Passion for Customer Satisfaction
- Food Plating and Presentation
- Inventory Control and Record Keeping
- Supervisory Skills
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Restaurant Manager
Om Cuisine Of India
10.2022 - 02.2024
Assistant General Manager
Dennys Resturant
05.2017 - 08.2022
Restaurant Manager
Dennys Resturant
05.2014 - 04.2017
Supervisor
Dennys Restaurant
01.2011 - 04.2014
B.A - Graduation in Arts
Kanpur University
Diploma in Cookery - Food Production Food
Food Craft Intitute
Senior Secondary -
Vocational Education Institute
H.S.E.B -
Swami Viveka Nand High School
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