Ragbir Bist
Calgary,AB
Summary
Innovative restaurant manager with several years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Om Cuisine of India
Calgary, Alberta
10.2022 - 09.2024
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Created new menu items based on customer feedback and industry trends.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Created detailed reports on weekly and monthly revenues and expenses.
Assistant General Manager
Dennys
Calgary, Alberta
01.2011 - 09.2022
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Analyzed financial data and prepared reports for senior management.
- Prepared weekly schedules for staff members based on their availability.
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Participated in recruitment, interviewing, and hiring processes to build a strong team.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Monitored progress by establishing plans, budgets and measuring results.
Education
Bachelor of Arts - Graduation in Arts
Kanpur University
Kanpur, India04-2010
Food Production and Beverage - Food And Beverages
Food Craft Institute
Chandigarh, India04-2001
Senior Secondary Studies - Senior Secondary studies
Vocational Education School
Yamuna Nagar, Haryana ,India03-2000
High School Diploma -
Swami Vivekanand High School
Yamuna Nagar, India03-1997
Skills
- Recruitment
- Staff Management
- Restaurant operations management
- Customer Engagement
- Catering Coordination
- Labor and food cost control
- Complaint resolution
- Staff Scheduling
- Supervisory skills
- Supply Chain Management
- Ordering
- Controlling on Food cost and Labor cost
Timeline
Restaurant Manager
Om Cuisine of India
10.2022 - 09.2024
Assistant General Manager
Dennys
01.2011 - 09.2022
Bachelor of Arts - Graduation in Arts
Kanpur University
Food Production and Beverage - Food And Beverages
Food Craft Institute
Senior Secondary Studies - Senior Secondary studies
Vocational Education School
High School Diploma -
Swami Vivekanand High School
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