Ragan Fox
Maple Ridge,British Columbia
Summary
Well-organized professional with experience delivering customer service and administrative excellence, including clerical support and public interaction. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily with a willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Legal Assistant
James H. Brown & Associates
11.2013 - 11.2015
- Organized documents to manage paper and electronic filing systems of clients.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Communicated pertinent information to clients via phone, email, and mail.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Legal Assistant/Receptionist Administrator
Mussieux Law
06.2008 - 11.2013
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
No Degree - Office And Business Skills
Academy of Learning College
Edmonton, AB2005
High School Diploma -
Archbishop O'Leary
Edmonton, AB06.1998
Skills
- Customer and Client Relations
- Office Supply Inventory Control
- Administrative and Clerical Support
- Mail Preparation and Sorting
- Office Equipment Operation
- Time Management
- Correspondence and Office Documents
- Making Appointments
- Organization Skills
- Dictation and Transcription
- Manage Files
- Data Inputting
Timeline
Legal Assistant
James H. Brown & Associates
11.2013 - 11.2015
Legal Assistant/Receptionist Administrator
Mussieux Law
06.2008 - 11.2013
No Degree - Office And Business Skills
Academy of Learning College
High School Diploma -
Archbishop O'Leary
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