Rafla Mahdi
Roseville
Summary
Dynamic leader with a proven ability to drive store performance though exceptional customer experience, team development, and brand advocacy. Skilled in leading high-engaging teams, fostering inclusive and motivating work environments, and consistently exceeding sales and operational goals. Adept at coaching and developing team members, building strong client relationships, and translating brand values into meaningful in-store experiences. Known for leading by example, cultivating accountability, and creating highly productive store cultures that deliver both business growth and outstanding customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
LaserAway
Roseville, CA
01.2024 - Current
- Achieved top sales performance, consistently ranking top in the region.
- Grew revenue over 37% same store sales growth.
- Delivered exceptional customer service demonstrated by the Roseville clinic ranking #1 in NPS out of 211 locations nationally
- Drove over 2.4 million in revenue for 2025.
- Average $80,000 in personal sales monthly.
- Led team to enhance customer satisfaction through improved service protocols.
- Developed performance metrics to evaluate staff effectiveness and improve operational outcomes.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Streamlined operational processes, resulting in increased efficiency and reduced wait times.
- Mentored staff on best practices for laser treatment procedures, ensuring compliance with safety standards.
- Implemented training programs that improved team performance and service delivery consistency.
- Led team in achieving sales targets through effective training and mentorship of new associates.
- Developed and implemented strategies to enhance customer engagement and satisfaction.
- Coordinated promotional events, driving increased foot traffic and brand visibility.
- Trained staff on product knowledge and sales techniques, improving overall performance metrics.
Certified Dental Assistant
Norcal Dental Spa
Sacramento, CA
09.2023 - Current
- Chairside assisting in all dental procedures performed.
- Performing dental cleanings to remove plaque, tartar, and stains from teeth, contributing to overall oral hygiene.
- Taking and developing dental X-rays or other imaging as needed to assist in diagnosis and treatment planning.
- Collaborated with dental team to develop efficient workflows, enhancing overall patient care delivery.
- Monitored inventory levels of dental supplies, facilitating timely reordering to prevent shortages.
Sales Representative
Victra
Roseville, CA
11.2021 - 07.2023
- Managed over 50 customer calls per day.
- Cultivated relationships with clients to enhance customer loyalty and satisfaction.
- Increased sales by 30%.
- Identify and approach potential customers to present and demonstrate products or services.
- Develop a deep understanding of the features and benefits of technology being sold to effectively communicate value propositions to clients.
- Build and maintain strong relationships with new and existing clients through regular communication and follow-ups.
- Collaborate with the sales team to strategize and implement effective sales plans.
- Negotiate terms and close sales deals, ensuring customer satisfaction.
- Prepare and submit sales contracts, orders, and other relevant documentation.
- Meet or exceed sales targets and contribute to the overall success of the sales team.
- Analyzing sales data, tracking key performance indicators (KPIs), and generating reports to assess sales trends, identify opportunities, and optimize strategies.
- Assisting with the implementation of sales promotions, marketing campaigns, and events to attract customers and boost sales.
Certified Dental Assistant
Smile Designs
Roseville, CA
02.2021 - 06.2021
- Chairside assisting in all dental procedures performed.
- Performing dental cleanings to remove plaque, tartar, and stains from teeth, contributing to overall oral hygiene.
- Taking and developing dental X-rays or other imaging as needed to assist in diagnosis and treatment planning.
Certified Dental Assistant
John Barakat D.D.S.
Sacramento, CA
11.2019 - 08.2020
- Preparing treatment rooms, sterilizing, and arranging instruments, assisting dentists during procedures.
- Taking and processing X-rays, recording patient information, scheduling appointments, managing patient records, educating patients on oral hygiene, and assisting with office management tasks such as billing and insurance processing.
Interpreter
San Juan Unified School District
Sacramento, CA
11.2018 - 06.2019
- Facilitating communication between non-English speaking students, parents, and school staff, interpreting spoken language during meetings, parent-teacher conferences, and other school-related events.
Educational Coach
San Juan Unified School District
Sacramento, CA
06.2018 - 06.2018
- Providing one-on-one and small group academic support to students, explaining concepts and help improve their study skills.
- Collaborating with teachers to align tutoring sessions with classroom goals.
Education
College -
American River College
Diploma - undefined
Mira Loma High School
01.2020
Skills
- Sales Acumen
- Leading Teams
- Building Motivation
- Fostering collaborative and positive culture
- Maximize results and achievement of KPIs
- Excellent interpersonal and communication skills
- Data entry & documentation
- Marketing
- Operating system proficiency
- Customer service
- Team leadership
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Relationship building
Certification
- Certified Dental Assistant (CDA).
- 8 Hour Infection Control certificate
- OSHA BBP STANDARDS certificate
- Basic Life Support certificate (BLS) for Healthcare Providers
- PPA ~ HiTech certificate
Languages
Arabic
English
Timeline
Manager
LaserAway
01.2024 - Current
Certified Dental Assistant
Norcal Dental Spa
09.2023 - Current
Sales Representative
Victra
11.2021 - 07.2023
Certified Dental Assistant
Smile Designs
02.2021 - 06.2021
Certified Dental Assistant
John Barakat D.D.S.
11.2019 - 08.2020
Interpreter
San Juan Unified School District
11.2018 - 06.2019
Educational Coach
San Juan Unified School District
06.2018 - 06.2018
Diploma - undefined
Mira Loma High School
College -
American River College