Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

RAFIUL HAQUE SHAHIN

Toronto,ON

Summary

Highly experienced and professional IT specialist with 17+ years of application expertise and E2E service design, technology strategy and roadmap, project management, and technical support globally. Proven proficiency in solution architecture and product roadmap, end-to-end service quality and reliability, project delivery, technical operations, troubleshooting/incident handling, and a relentless pursuit of efficiency, improvements, and excellence in service delivery and end-user experience to drive company success. Recognized for a motivated attitude and the ability to establish strong and productive relationships with colleagues, clients, and executives.

Overview

19
19
years of professional experience
1
1
Certification

Work History

SENIOR DESIGN SPECIALIST

TELUS
11.2015 - Current
  • As part of Engineering & Technology Strategy, responsible for National Core Application and IoT Product Solution Delivery, Virtualization, and New Implementation, mainly for Technology Transformation & on premise to Cloud(CNF)Migration, Micro Services, and API-based Solutions
  • Lead business and team initiatives on different Technology Solutions and Modernization Projects from architecture design to implementation, following the Agile method to ensure sustainable customer growth, reliability, and resiliency including Project cost, budget forecast and cost effectiveness
  • Strategize Technology evolution for short-term and long-term, aligning with business growth and supporting processes, driving for the exemplary architecture, leading to an integrated systems architecture and customer network application
  • Working as a technology and Product lead for transforming solutions and platforms from legacy environments to virtualized network functions and translating them to new solutions for meeting customer and business needs
  • Responsible for delivery risk reviews and support the teams with escalations and resolutions as required
  • Own the responsibility of managing project budgets, contribute innovative ideas for best practice and process improvements
  • Lead evolution of Technical service capabilities and processes required to meet Business Strategy demands and future growth
  • A technical leader for driving the system integration & dev ops
  • Determine new opportunities with functional partners to develop new products and services for business growth and reliability, sustainability, reducing risk, and resiliency improvement
  • Presented innovative design solutions to clients, securing new contracts and strengthening relationships with existing customers.
  • Work closely with Technology partners, product business units, consulting, and sales teams to ensure a world-class customer experience for TELUS internal and external subscribers and participate in the RFP/RFI process for partner selection and collaborations
  • Act as a functional leader for 3-5 team members, including hiring and performance evaluation.
  • Negotiated favorable contract terms with suppliers and vendors, reducing overall project costs without compromising on quality.

OPERATION SPECIALIST

BELL
01.2014 - 11.2015
  • Responsible for Service Operation and maintenance and New Implementation, mainly for Content Management Systems, Middleware, VMware Virtualization& different monitoring applications
  • Assisted in migrating and testing 30 + SMS services including their platforms and ensured the successful completion of assigned projects
  • Led New and Ongoing Projects from Operation to get implemented in necessary value-added systems with the shortest timeframe, cost, and minimal impacts.
  • Engaged in additional responsibility for assuring Service for mobile advertising etc.

NETWORK QUALITY SPECIALIST

Freedom Mobile
12.2013 - 01.2014
  • Worked as second-line Technical Support for network-wide service problems to ensure effective solutions within a short time and maintained an SLA over 99%.

MANAGER, OPERATION

ERICSSON
11.2006 - 09.2013
  • Responsible for end-to-end Network service solution availability for Airtel Global Cellular Network (a concern of Airtel India), including operation and Maintenance, Planning and design, Capacity, Change Management, Incident and Risk Management, and Project Roll-out.
  • Worked with Customer and internal teams to build managed service solutions, build strategic growth plans, and lead new functional opportunities for the next 5 years.
  • Explored new technologies and enterprise solutions for up-sell and meeting needs.
  • Be the leader for the direct reports by communicating the corporate objectives, fostering an environment that drives the team, and providing the necessary support for individual and team success.
  • Ensured all Customer and Network KPIs & SLAs were met by Service Delivery from Local Operation and global Support Center in India. Led the relevant team & drove the solution from conception to delivery end to end.

APPLICATION & SOFTWARE ENGINEER

HUAWEI
01.2006 - 11.2006
  • Defined solution for the Ring Back Tone Service in Bangla Link (a concern of Orascom Egypt), and led the project implementation, integration, maintenance, and troubleshooting running on the UNIX platform. Launched the service in 4 months.
  • Accomplished fastest (1.5 months) project completion in Robi (a concern of Axiata and City cell (a concern of SingTel Singapore) and Call Center Project in Tele talk (Govt. GSM operator) and received “Certification of Appreciation”.

Education

MBA - Business Administration

Rotman, University of Toronto
Toronto
06.2024

Bachelor of Science - Computer Science

IUT, OIC
Dhaka
09.2005

Skills

  • Team Leadership
  • Technology Strategy
  • Solution Architecture
  • DevOps Methodology
  • Project Management
  • Application Integration and APIs
  • System and Cloud Administration
  • Critical Production System Support
  • Vendor relationships
  • Analytical Thinking and Problem Solving
  • Technology Transformation
  • Reliability Engineering

Certification

  • Professional Engineer (P. Eng from PEO)
  • Certified Scrum Master
  • ITIL Certified
  • Senior Service Engineer Certified by Ericsson

Awards

  • Top Rung Award by TELUS once and nominated second time
  • 3 Promotions in 6 years in TELUS
  • Best Employee Award Twice in Ericsson

Timeline

SENIOR DESIGN SPECIALIST

TELUS
11.2015 - Current

OPERATION SPECIALIST

BELL
01.2014 - 11.2015

NETWORK QUALITY SPECIALIST

Freedom Mobile
12.2013 - 01.2014

MANAGER, OPERATION

ERICSSON
11.2006 - 09.2013

APPLICATION & SOFTWARE ENGINEER

HUAWEI
01.2006 - 11.2006

MBA - Business Administration

Rotman, University of Toronto

Bachelor of Science - Computer Science

IUT, OIC

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RAFIUL HAQUE SHAHIN