RAFIUL ALAM
Toronto
Summary
Dynamic individual with hands-on experience in 16 years in aviation industry and financial organization and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Senior Accounts Assistant (Acting Supervisor in Airport Operation)
Emirates Airline
Dubai, United Arab Emirates
12.2011 - 11.2021
- Provide assistance for Excess Baggage Passenger at Dubai Airport, collect excess baggage amount as per the tabulation voucher and print Boarding Pass by using ASconnect system
- Coordinate with ASM, PSDM and ASO for any escalation
- To ensure that core cashiering functions, such as cash collection, cash deposits, tallying, Generate Daily Cash Summery report, and preparation and submission of other reports are carried out in an accurate and timely manner
- To process revenue accounting transactions, clear exceptions, raise invoices, conduct reconciliation, fare/refund audits, master updates, reviews, and other processing functions as per approved ISO Standards and Procedures
- To identify and evaluate discrepancies, resolve queries with the respective internal or external stakeholders and preclude inconsistent results accompanied by maintenance of detective and prevention controls
- Improve customer experience through high-quality deliverables, effective issue resolution and structured communication
- To assist the Supervisor or Officer in pre/post-closing accounting functions and ad-hoc assignments
- Support internal and external customers by providing required information and answering queries
- To ensure that core cashiering functions, such as cash collection, cash deposits, tallying, Generate Daily Cash Summery report, and preparation and submission of other reports are carried out in an accurate and timely manner
- To carry out the following front and back-office functions such as, Petty cash payment, Stock maintenance, Accounting and reconciliation as defined by the Finance Supervisor/Officer
- Ensure a high level of customer service, resolving customer complaints and queries
- To identify the processes and transactions which needs to be improved and simplified to eliminate and avoid the risks involve
Service Officer
UAE Exchange Centre LLC
Dubai, United Arab Emirates
06.2010 - 12.2011
- Monitoring day to day transaction in branch level for any unusual, structured, suspicious, or blacklisted and report to Chief Compliance Officer in Anti Money Laundering Department for further action
- Strick monitoring and implementation of Central Bank rules and regulation over branch transaction
- Responsible for planning, coordinating, and implementing the assigned tasks to achieve the expected targets on Remittance and Foreign Currency Margin
- Surprize Cash verification for cashiers
- Manage all branch correspondences, roster preparation, and perform day to day administrative job at branch level
- Update leave record, cross verify petty cash expenses and disbursements
- Monitoring excess fund in branch level transfer to Central Bank whenever required
- Monitoring FC rate changes and the same is updated in Branch level on time
- Staff rostering and performance appraisal
- In absence of Branch Manager, lead the team
- Maintaining First in Class Customer Service in Operations with Finance environment
- Coach, Motivate and Develop frontline staff, conducting effective performance reviews and provide development initiatives
- Provide statistical and productivity analysis to management and make process improvement suggestions
- Provide support for UAT (technical testing) of new systems
- Maintaining customer service standards, customer inquiries and providing first contact solutions
Teller
UAE Exchange Centre LLC
Dubai, United Arab Emirates
10.2008 - 06.2010
- Exchange Foreign currency dealing with customer
- Core cashiering activities
Customer Manager
Telenor Group Inc.
10.2006 - 09.2008
- Provide one-stop quality Customer Service face to face to ensure positive customer experience
- Proactively aware/inform customers regarding telecommunication products/service
- Sale through inbound and outbound contacts
- Capture customer insights and escalate critical issues / complaints and provide timely feedback
- Maintain targeted KPI on a regular basis
- Serve customers with helping attitude to play a significant role in customer satisfaction, retention and acquisition to enhance Telenor brand image
Deputy Manager
ProshikaNet (An One stop IT solutions Company)
06.2003 - 10.2006
- Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analysing sales options
- Sales products by establishing contact and developing relationships with prospects; recommending solutions
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors
- Prepares reports by collecting, analysing, and summarizing information
- Maintains quality service by establishing and enforcing organization standards
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
- Contributes to team effort by accomplishing related results as needed
Education
Master of Business Administration - Marketing
American International University-Bangladesh
01.2004
Bachelor of Commerce - Business Management
National University –Bangladesh
01.2001
Higher Secondary Certificate - Commerce
Shaikh Khalifa Bin Zayed Bangladesh Islamia School & College
01.1997
Secondary School Certificate - Science
Shaikh Khalifa Bin Zayed Bangladesh Islamia School & College
01.1995
Skills
- Management reporting
- Journal entries
- Bank reconciliation
- Payroll processing
- Accounts payable
- Staff management
- Teamwork and collaboration
- Organization skills
- Customer service
Languages
English
Timeline
Senior Accounts Assistant (Acting Supervisor in Airport Operation)
Emirates Airline
12.2011 - 11.2021
Service Officer
UAE Exchange Centre LLC
06.2010 - 12.2011
Teller
UAE Exchange Centre LLC
10.2008 - 06.2010
Customer Manager
Telenor Group Inc.
10.2006 - 09.2008
Deputy Manager
ProshikaNet (An One stop IT solutions Company)
06.2003 - 10.2006
Bachelor of Commerce - Business Management
National University –Bangladesh
Higher Secondary Certificate - Commerce
Shaikh Khalifa Bin Zayed Bangladesh Islamia School & College
Secondary School Certificate - Science
Shaikh Khalifa Bin Zayed Bangladesh Islamia School & College
Master of Business Administration - Marketing
American International University-Bangladesh