Rafiki Ntamuhanga
Airdrie,AB
Summary
Industrious Senior Consultant with excellent critical thinking and team-building talents. Familiar with the policies and procedures of product development and operations. Competent in staff management, data modeling and proposal development.
Overview
20
20
years of professional experience
Work History
SENIOR CONSULTANT
UMUCYO DATA SYSTEMS LTD
01.2017 - 03.2024
- Manage the road map for product design and development
- Analyze requirements and use systematic approaches to implement and document the tasks
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Making recommendations for improvement.
- Evaluated clients' needs and created plan of action to provide solutions.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Developed custom solutions based upon clients' strict requirements.
- Assessed needs for projects and made proposals to senior executives.
TECHNOLOGY CONSULTING SPECIALIST
SONGA CONSULTING LTD (FAST SLOW MOTION,SALESFORCE)
01.2019 - 12.2019
- In depth knowledge of all the administration features of technology platforms like Salesforce, Dynamics CRM, SAP, and other ERP/CRM platforms
- Followed all company policies and procedures to deliver quality work.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system.
- Creating advanced reports and dashboards
- Importing and exporting data between software platforms
- In depth knowledge of database platforms, data modeling, business intelligence, and analytics
- Working with remote teams to deliver solutions to clients
- Experience working closely with clients to understand their needs and implementing solutions to solve problems.
SYSTEMS ENGINEER
KASHA Inc.
08.2016 - 02.2017
- Deploy/install, configure, test and maintain software applications and services such as ecommerce website (woocommerce), supply chain system, customer support system, cloud infrastructure and other software applications
- Performing routine inspections and quality tests
- Identifying and resolving workflow and production issues
- Ensuring that standards and safety regulations are observed.
- Delivered helpdesk service and support to customers.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Evaluated new tools and technologies for possible integration into existing infrastructure environments.
- Researched software and systems products to determine purchase recommendations.
- Monitored system health using various performance metrics, quickly addressing any potential bottlenecks or resource limitations.
SENIOR CONSULTANT
NEW TECH SOLUTIONS
01.2008 - 07.2016
- Manage the road map for product design and development
- Analyze requirements and use systematic approaches to implement and document the tasks
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Making recommendations for improvement.
- Evaluated clients' needs and created plan of action to provide solutions.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Developed custom solutions based upon clients' strict requirements.
- Assessed needs for projects and made proposals to senior executives.
TEACHING ASSISTANT
CARNEGIE MELLON UNIVERSITY
08.2013 - 05.2014
- I was assisting in the Computer Science Principles for Practicing Engineers and Wireless Network courses
- Collect Assignment and Grades them
- Help students doing their assignments.
SENIOR SUPERVISOR FOR THE UBUDEHE DATABASE
MANAGEMENT SCIENCES FOR HEALTH (MSH)
06.2010 - 07.2011
- Communicated with back-end servers to provide real-time updated information
- Maintained the network traffic monitoring system to support data entry clerk and other users
- Coordinated all hardware maintenance and support.
CHIEF TECHNOLOGY OFFICER
COMPUTER NETWORKING CENTER
05.2004 - 12.2007
- Recommended and helped customers select products based on their needs
- Exchanged returned products for customers quickly and efficiently
- Served as liaison between customers, store personnel and various departments
- Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.
Education
Master of Science - Information Technology
CARNEGIE MELLON UNIVERSITY
Kigali, Rwanda05.2014
Bachelor of Arts - Information Management
ADVENTIST UNIVERSITY OF CENTRAL AFRICA
Kigali, Rwanda09.2006
Skills
- Project Management Agile methodology
- Customer Relationship Management
- Software Implementation Technology Integration
- System Analysis Cloud Computing
Languages
English
Professional Working
French
Full Professional
Swahili
Native or Bilingual
Kinyarwanda
Native or Bilingual
References
- Phizer Dusabuwera, Software Developer at Amdocs, +1 (647) 655-2411, phizer.development@gmail.com
- Faustin Tuyambaze, IT Business Analyst, GxP Systems at Delpharm Boucherville, +1 (514) 999-7110
Disclaimer
05/05/24, Rafiki Ntamuhanga
Timeline
TECHNOLOGY CONSULTING SPECIALIST
SONGA CONSULTING LTD (FAST SLOW MOTION,SALESFORCE)
01.2019 - 12.2019
SENIOR CONSULTANT
UMUCYO DATA SYSTEMS LTD
01.2017 - 03.2024
SYSTEMS ENGINEER
KASHA Inc.
08.2016 - 02.2017
TEACHING ASSISTANT
CARNEGIE MELLON UNIVERSITY
08.2013 - 05.2014
SENIOR SUPERVISOR FOR THE UBUDEHE DATABASE
MANAGEMENT SCIENCES FOR HEALTH (MSH)
06.2010 - 07.2011
SENIOR CONSULTANT
NEW TECH SOLUTIONS
01.2008 - 07.2016
CHIEF TECHNOLOGY OFFICER
COMPUTER NETWORKING CENTER
05.2004 - 12.2007
Master of Science - Information Technology
CARNEGIE MELLON UNIVERSITY
Bachelor of Arts - Information Management
ADVENTIST UNIVERSITY OF CENTRAL AFRICA
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