SAYIBU RAFIATU LAHRI
Waterloo,ON
Summary
To seek a part-time career advancement that provides professional challenges while leveraging interpersonal skills, great time management, and problem-solving abilities in achieving the aims and objectives of the organization.
Overview
5
5
years of professional experience
Work History
Assistant Administrative Manager
Fisheries Commission of Ghana
02.2022 - 12.2023
- Directed and oversaw office personnel activities.
- Communicated job expectations and trained 30 staff to promote team building and discipline.
- Supported staff through in-service training, providing mentorship and additional resources
- Worked with management team to improve workflows and eliminate unnecessary tasks
- Monitored office supplies to replenish needed inventory before depletion
- Assist Line Manager in handling general administration duties such as filing, data entry, and confidential keeping of documents
- Coordinate meetings and memo drafting
- Assistance with general reception and phone entry duties
- Coordinate all activities under my department to ensure maximum result.
Assistant Revenue Officer
Ghana Revenue Authority,Makola Taxpayers Service Centre
11.2018 - 01.2022
- Confidentially managed client files and information at Central Filing Office
- Coached new twenty trainees and Personnel and responded quickly to issues to comprehend job tasks
- Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers
- Established workflow processes, tracked daily productivity, and applied changes to improve personnel performance by 80%.
- Answered and managed over 30 calls per day providing solutions to questions from taxpayers and assisted individuals with completing tax forms.
- Organized and detail-oriented with strong work ethic.
- Self-motivated, with strong sense of personal responsibility
Education
Post Graduate Certificate - Hospitality
Conestoga College, Global Hospitality Management
Waterloo, ON04.2024
First Aid & CPR/AED Certification - Emergency Care Attendance
Canadian Red Cross
Nanaimo, BC03.2023
BSc - Family & Consumer Sciences
University of Ghana
Accra05.2015
Skills
- Meeting Coordination
- File and Data Retrieval Systems
- Office Supervision
- Schedule Management
- Problem-Solving
- Organization and Multitasking
- Recordkeeping and Reporting
- Complaint Resolution
- Training and Coaching
- Scheduling and Calendar Management
Timeline
Assistant Administrative Manager
Fisheries Commission of Ghana
02.2022 - 12.2023
Assistant Revenue Officer
Ghana Revenue Authority,Makola Taxpayers Service Centre
11.2018 - 01.2022
Post Graduate Certificate - Hospitality
Conestoga College, Global Hospitality Management
First Aid & CPR/AED Certification - Emergency Care Attendance
Canadian Red Cross
BSc - Family & Consumer Sciences
University of Ghana
Additional Information
- Led the team to an outstanding score, getting praise from higher management and a financial cash award. Created an extremely beneficial initiative that had significant effects on efficiency and operations. Improved report process by minimizing time-consuming and repetitive phases while maintaining information accuracy and integrity. I established effective communication with fish farmers in Ghana's Bono Region by establishing a welcoming environment where I served as an intermediary, allowing them to voice their concerns while having issues addressed properly. I improved office processes by automating customer response time frames, which improved customer correspondence, record tracking, and data communications.
Similar Profiles
Leeanne DionLeeanne Dion
Recreational Angler Interviewer at Atlantic States Marine Fisheries CommissionRecreational Angler Interviewer at Atlantic States Marine Fisheries Commission
MISORNU YAW LOGOMISORNU YAW LOGO
Manager at Fisheries CommissionManager at Fisheries Commission
David BoelenDavid Boelen
Fisheries Biologist at Pacific States Marine Fisheries Commission (PSMFC)Fisheries Biologist at Pacific States Marine Fisheries Commission (PSMFC)