Small Business Owner
Self Employed Services
2011 - 2022
Rafi M Syed
LONDON,ON
Summary
Dynamic professional with extensive experience at Canada Life Insurance and Canada Post Corporation, excelling in customer service and human resources. Proven ability in problem resolution and active listening, enhancing customer satisfaction and streamlining recruitment processes. Adept at utilizing CRM systems to improve operational efficiency and foster positive employee relations.
Work History
Customer Service Representative
Canada Life Insurance
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in processing claims and ensuring compliance with company policies.
- Managed customer accounts, updating information promptly and accurately.
- Collaborated with team members to improve response times on service requests.
Human Resources Specialist
Canada Post Corporation
1989 - 2011
- Assisted in recruitment processes, including screening resumes and scheduling interviews.
- Coordinated onboarding activities for new hires to ensure smooth integration into the company.
- Supported employee relations initiatives by addressing inquiries and resolving workplace concerns.
- Maintained HR databases and records, ensuring accuracy and compliance with company policies.
- Developed training materials to enhance employee knowledge of HR policies and procedures.
- Collaborated on performance appraisal processes to foster employee development and growth.
- Implemented HR software solutions to streamline administrative tasks and improve efficiency in operations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
- Enhanced employee satisfaction by implementing regular feedback mechanisms and addressing concerns promptly.
- Conducted regular performance evaluations, providing constructive feedback to foster professional growth.
Education
Labor Relation
Queen's University
KingstonHuman Resources Management
Fanshawe College of Applied Arts And Technology
London07.1993
Bachelor of Science - Commerce
University of Mysore. India
India 04.1972
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Customer relations
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Microsoft outlook
- Call management
- Product knowledge
- Team development
- Microsoft Office Suite
- Microsoft PowerPoint
- Customer relationship management (CRM)
- Staff training
- De-escalation techniques
- Building rapport
- Dispute resolution
- Product and service solutions
- Sales expertise
- Conflict mediation
- Product promotion
- Brand representation
- Software CRM system proficiency
Languages
English
Full Professional
Timeline
Labor Relation
Queen's University
Human Resources Management
Fanshawe College of Applied Arts And Technology
Bachelor of Science - Commerce
University of Mysore. India
Small Business Owner
Self Employed Services
2011 - 2022
Customer Service Representative
Canada Life Insurance
Human Resources Specialist
Canada Post Corporation
1989 - 2011