Rafi M Syed

LONDON,ON

Summary

Dynamic professional with extensive experience at Canada Life Insurance and Canada Post Corporation, excelling in customer service and human resources. Proven ability in problem resolution and active listening, enhancing customer satisfaction and streamlining recruitment processes. Adept at utilizing CRM systems to improve operational efficiency and foster positive employee relations.

Work History

Small Business Owner

Self Employed Services

2011 - 2022

Customer Service Representative

Canada Life Insurance

Resolved customer inquiries through effective communication and problem-solving techniques.
Assisted in processing claims and ensuring compliance with company policies.
Managed customer accounts, updating information promptly and accurately.
Collaborated with team members to improve response times on service requests.

Human Resources Specialist

Canada Post Corporation

1989 - 2011

Assisted in recruitment processes, including screening resumes and scheduling interviews.
Coordinated onboarding activities for new hires to ensure smooth integration into the company.
Supported employee relations initiatives by addressing inquiries and resolving workplace concerns.
Maintained HR databases and records, ensuring accuracy and compliance with company policies.
Developed training materials to enhance employee knowledge of HR policies and procedures.
Collaborated on performance appraisal processes to foster employee development and growth.
Implemented HR software solutions to streamline administrative tasks and improve efficiency in operations.
Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
Streamlined recruitment processes, expediting the hiring of qualified candidates.
Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
Enhanced employee satisfaction by implementing regular feedback mechanisms and addressing concerns promptly.
Conducted regular performance evaluations, providing constructive feedback to foster professional growth.

Education

Labor Relation

Queen's University

Kingston

Human Resources Management

Fanshawe College of Applied Arts And Technology

London

07.1993

Bachelor of Science - Commerce

University of Mysore. India

India

04.1972

Skills

Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Call center experience
Customer relations
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Complaint resolution
Microsoft outlook
Call management
Product knowledge

Team development
Microsoft Office Suite
Microsoft PowerPoint
Customer relationship management (CRM)
Staff training
De-escalation techniques
Building rapport
Dispute resolution
Product and service solutions
Sales expertise
Conflict mediation
Product promotion
Brand representation
Software CRM system proficiency

Languages

English

Full Professional

Timeline