Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

RAFI SADIK

Edmonton,Canada

Overview

5
5
years of professional experience

Work History

Client Service Representative

CIBC
Edmonton, Canada
05.2024 - Current
  • Efficiently processed daily transactions under high-pressure conditions while maintaining strict compliance with banking regulations and internal policies.
  • Utilized advanced banking software to manage client information and execute daily operations with high accuracy and efficiency.
  • Maintained up-to-date knowledge of banking products and services to provide accurate information to clients.
  • Resolved complex client issues with effective problem-solving and excellent customer service skills.

Retail Sales Associate

Skechers
Edmonton, Canada
11.2023 - 06.2024
  • Exceeded sales targets by proactively engaging with customers and providing tailored solutions through extensive product knowledge to make informed recommendations, resulting in higher store revenue and consistent achievement of sales numbers above the company target
  • Collaborated with team members to maintain a positive and high-energy atmosphere using strong communication skills to ensure maximum customer satisfaction
  • Employed strong problem-solving skills to effectively handle and resolve customer inquiries resulting in consistently positive customer feedback
  • Assisted in inventory management including stock replenishment and organization to ensure a smooth and efficient store operation

Cashier & Distribution Clerk

University of Alberta Bookstore
Edmonton, Canada
09.2022 - 04.2023
  • Effectively communicated using my teamwork skills with colleagues to ensure the completion of group tasks such as organizing the latest inventory and providing sufficiently filled inventory in-store
  • Guided customers seeking help regarding in-store product information using effective customer management skills and strong product knowledge
  • Accurately processed transactions for a high volume of customers during the rush period in-store while also reliably preparing online pickup orders using my substantial multitasking skills

Business Development Executive

Unimpex Limited
Dhaka, Bangladesh
05.2020 - 07.2021
  • Successfully engaged with clients through organized sessions to deliver detailed product information, enhancing customer understanding and satisfaction
  • Precisely generated and managed invoices for all sales transactions, ensuring accuracy and organization in financial documentation

Private Tutor

Dhaka, Bangladesh
09.2019 - 01.2021
  • Accurately provided academic assistance to students with lectures, review sessions, homework, and examinations using powerful communication, problem-solving, and leadership skills
  • Precisely identified the strengths and weaknesses of each student and adapted my tutoring style accordingly by providing curated lesson plans calmly and patiently
  • Strong subject knowledge has led to managing sufficient academic resources to ensure the best outcome for each student

Education

Bachelor of Commerce - Cooperative Education, Finance

University of Alberta School of Business
Edmonton, AB
04.2025

Skills

  • Proficient in Microsoft Office
  • Customer Service
  • Retail Sales
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management

Affiliations

Senior Member

Summerfield International School Student Council | Dhaka, Bangladesh | June 2018- Jan 2021

● Led weekly meetings to address and resolve student queries about the school environment, fostering open communication and enhancing student satisfaction.

● Coordinated monthly school events, including quiz competitions, to bolster student engagement and promote relationship building across diverse student groups.

Event Coordinator

Summerfield International School Cultural Club | Dhaka, Bangladesh | Oct 2018- Jan 2021

● Collaborated with club members to execute cultural programs, promoting a vibrant and inclusive community atmosphere.

Languages

  • English
  • Bengali
  • Hindi

Timeline

Client Service Representative

CIBC
05.2024 - Current

Retail Sales Associate

Skechers
11.2023 - 06.2024

Cashier & Distribution Clerk

University of Alberta Bookstore
09.2022 - 04.2023

Business Development Executive

Unimpex Limited
05.2020 - 07.2021

Private Tutor

09.2019 - 01.2021

Bachelor of Commerce - Cooperative Education, Finance

University of Alberta School of Business

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RAFI SADIK