Rafi Ben Hassine
Montreal,QC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Gérant Pharmacie Uniprix Ilham Sbihi
Uniprix
Montreal, QC
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Receptionist/ Gérant Épicerie/ Assistant Gérant
Marché Tau Langelier
08.2021 - 10.2023
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Assisted in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.
- Collaborated with other department managers to create seamless guest experiences across all hotel services.
- Streamlined inventory management by establishing an organized system for ordering supplies and tracking usage patterns.
- Contributed to marketing efforts by analyzing guest feedback data and sharing insights on potential areas of improvement or promotional opportunities.
- Organized and updated databases, records and other information resources.
- Created reports, presentations and other materials for executive staff.
- Developed a database of potential funding sources for clients, facilitating quicker access to relevant opportunities.
Fabriquant De Stand
Skyline Entourage Decorations
05.2019 - 05.2021
- Increased event bookings via effective networking within the entertainment industry and social media promotion.
- Collaborated with event organizers to create customized comedy sets that catered to specific themes or demographics.
- Adapted material promptly based on real-time audience feedback for continuous improvement of live shows.
- Established connections with talent agencies and scouts for increased booking opportunities and exposure within the industry.
Préparateur De Commande / Receptionist
Candesa Food
09.2018 - 05.2019
- Improved unit readiness by conducting comprehensive training programs and evaluations.
- Enhanced operational efficiency by streamlining communication processes between team members and higher headquarters.
- Developed leadership skills in soldiers through targeted mentorship and guidance, resulting in increased promotion rates.
- Assisted in event coordination, ensuring timely room set-up and seamless transitions between events.
Fabriquant De Stand
DX Design Decoration
03.2018 - 09.2018
- Optimized stage presence and timing by analyzing performance recordings, resulting in improved audience reactions.
- Increased event bookings via effective networking within the entertainment industry and social media promotion.
- Expanded fan base through consistent, high-quality online content creation on various platforms.
Commis D’entrepôt
Courchancens Larose
01.2018 - 03.2018
- Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
- Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
- Supported timely service by preparing ingredients for multiple dishes simultaneously, ensuring all components were ready for plating.
Commis Caissiere - Artiste Du Sandwich
Subway
Villa Maria , Montreal
09.2017 - 12.2017
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Education
Soutien Informatique
Emica
Skills
- Interpersonal Communication
- Maintenance and Repair
- Multitasking Abilities
- Flexible and Adaptable
- Attention to Detail
- Decision-Making
- Analytical and Critical Thinking
- Coordination Des Équipes
- Planification Des Tâches
- Méthodes De Recrutement
- Traitement Des Réclamations
- Développement Des Ventes
- Sens De L'organisation
- Gestion Administrative
- Gestion Des Opérations Commerciales
- Communication Externe
- Suivi Des Ventes
- Suivi Des Stocks
Languages
French
Native or Bilingual
English
Full Professional
Arabic
Native or Bilingual
Timeline
Gérant Pharmacie Uniprix Ilham Sbihi
Uniprix
02.2024 - Current
Receptionist/ Gérant Épicerie/ Assistant Gérant
Marché Tau Langelier
08.2021 - 10.2023
Fabriquant De Stand
Skyline Entourage Decorations
05.2019 - 05.2021
Préparateur De Commande / Receptionist
Candesa Food
09.2018 - 05.2019
Fabriquant De Stand
DX Design Decoration
03.2018 - 09.2018
Commis D’entrepôt
Courchancens Larose
01.2018 - 03.2018
Commis Caissiere - Artiste Du Sandwich
Subway
09.2017 - 12.2017
Soutien Informatique
Emica