Rafi Ayam
Overview
17
17
years of professional experience
1
1
Certification
Work History
Co-Founder & Business Developer, Daily Operations
Eco-Auto Quebec
Granby, Quebec
11.2023 - Current
- Recruited, trained, managed, and evaluated staff.
- Implemented cost-saving measures throughout all areas of the organization.
- Developed strategies to increase brand awareness through public relations initiatives.
- Negotiated contracts with suppliers for goods and services.
- Managed overall workflow of projects from conception to completion.
- Directed company-wide efforts towards achieving established goals and objectives.
- Created and maintained corporate website, marketing materials, and social media accounts.
- Collaborated with company partners to develop and actualize strategic plans to advance company's mission and objectives and promote revenue, profitability and growth.
- Developed clear mission, vision and culture for company as foundation for growth, branding and development of employee culture.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Hired, trained and mentored sales and marketing staff dedicated to employing Google AdWords, Google Analytics, and other SEO techniques and metrics sources.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
Founder and Owner Online Pet Store
Super Pet Hub
Toronto, Ontario
08.2023 - Current
- Created promotional campaigns to drive traffic to the online store.
- Ensured compliance with applicable laws and regulations related to online commerce.
- Developed and implemented marketing strategies to increase online store sales.
- Generated reports on weekly and monthly performance metrics of the e-commerce business.
- Developed and maintained relationships with vendors to ensure timely delivery of goods.
- Implemented payment processing solutions for customers purchasing goods from the online store.
- Developed processes to streamline order fulfillment, shipping and returns management.
- Analyzed website analytics data to identify trends and opportunities for improvement.
- Updated company's ecommerce platform regularly with new or modified content as needed.
- Conducted market research studies to understand customer needs and preferences related to brands within the ecommerce space.
- Worked closely with developers and designers in creating a consistent look-and-feel across all ecommerce sites and applications.
- Optimized product listings on ecommerce sites through keyword research and SEO techniques.
Owner & Co-founder of Ecommerce Store
www.craftedwolf.com
Toronto, Ontario
02.2023 - Current
- Managed all aspects of website design, development, content production, SEO and SEM optimization, and analytics tracking for multiple ecommerce sites.
- Collaborated with internal teams including designers, copywriters, developers, marketers, salespeople and executives to create comprehensive branding initiatives.
- Oversaw creative direction of multimedia assets used in campaigns including videos or images.
- Monitored online reviews and feedback from customers across social media channels to identify areas of improvement for product offerings.
- Analyzed competitors' activities, trends in the industry, and changes in consumer behavior to develop effective brand plans.
- Monitored competitors' activities in order to stay ahead of industry trends.
- Maintained relationships with vendors to ensure timely delivery of materials needed for campaigns.
- Created new digital marketing campaigns to promote products and services on various ecommerce platforms.
- Provided guidance on best practices for advertising campaigns across various digital channels.
Owner & Customer Relationship/Daily Operations
Recyclage De Piece D'auto SVP
Laval, Quebec
05.2020 - 10.2022
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Followed up regularly with existing customers in order to assess their satisfaction levels.
- Running auto recycling center daily activities like buying used cars, dismantling cars for parts
- overlooking the used parts sales procedure
- selling back used cars to customers
- exporting on demand car engine and specific parts to Dubai/UAE and Arabic Countries.
Owner and Founder of General Contracting Business
RQ Renovations and Master Tile Installers
Toronto, Ontario
04.2016 - 03.2020
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Project estimation and customer requests and answered questions to improve customer satisfaction
- Maintained updated knowledge through continuing education and advanced training for employees.
- Sales and Marketing and Up selling Full Commercial and residential renovations projects.
- Managing a team of 9 technicians to finish customer project in its best possible way from A to Z.
- Sourcing quality materials at competitive price and delivering on each project.
- Hiring subcontractors, and qualified technicians for construction projects.
- Serviced ( Toronto Community Housing Project ) for 2 years and renovate more than 200 plus rental units.
Owner and Operational Manager
Pegasus Flooring and Home Renovations
Brossard, Quebec
01.2014 - 02.2016
- Sales and marketing, Project estimations and contracting new projects.
- Managing a Team of 6 technicians with various jobs and responsibilities.
- Maintained inventory records of supplies used on jobsite locations.
- Removed existing floor coverings, such as carpets, tiles and linoleum.
- Consulted with customers regarding their design ideas for custom installations.
- Adhered to manufacturer specifications while installing flooring materials.
- Developed strategies for efficient use of resources throughout the project lifecycle.
- Inspected completed installations to ensure quality standards were met.
- Maintained a clean work area at all times, ensuring safety regulations were adhered to.
- Assessed customer needs and preferences to provide flooring solutions.
- Attended training seminars related to installation techniques and new products available in the market.
Auto Recycler and Used Car Dealer
Pegasus Recycling
Toronto, Ontario
10.2012 - 12.2013
- Provided support during delivery process by preparing paperwork and ensuring all necessary documents are signed by buyer.
- Inspected returned vehicles for damage before putting them back on the lot for sale.
- Verified insurance coverage requirements before releasing purchased vehicles.
- Assisted sales staff in closing deals with customers.
- Maintained records of customer service inquiries and sales reports.
- Managed online listings for used car inventory on multiple platforms.
- Resolved any customer complaints or concerns promptly and professionally.
- Negotiated prices with customers and assisted in settling financing options.
- Developed relationships with local businesses to source potential buyers for used cars.
- Created marketing materials to advertise used car inventory.
- buying used cars from customers, wholesalers and other business fleets.
- coordinating with towing despatch to deliver or tow cars from/to customers.
Procurement and Contracting Officer
US Consulate " Frankfurt " Germany
Frankfurt, Germany
07.2010 - 12.2011
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Generated periodic reports related to procurement activities for senior management review.
- Processed payments to suppliers within established timelines while ensuring accuracy of invoice details.
- Negotiated contracts with vendors in order to secure the most favorable terms possible.
- Managed supplier relationships by providing timely responses to inquiries, addressing issues promptly.
- Performed regular audits of existing contracts and purchase orders against actual usage data collected from various departments within the organization.
Logistics and US Army Property Book Specialist
DynCorp Internation + US Army
Kabul, Afghanistan
09.2007 - 02.2010
- providing logistical support to 4 different sites
- keeping record of upto 74Million$ US Army Property both ( sensitive and non sensitive ) accross 16 sites and provincess of Afghanistan
- Buying, Shipping any Goods, commodities, machineries, equipments, services needed in 4 sites.
- running quarterly inventory check up on 4 sites that belonged to me.
- Implemented cost-saving measures such as route optimization for shipments.
- Negotiated contracts with carriers for optimal pricing on transportation services.
- Investigated claims of damaged cargo or lost shipments in order to determine cause and remedy.
- Organized distribution networks including trucking fleets, warehouses, and third-party vendors.
- Coordinated with suppliers to ensure timely deliveries of goods.
- Identified areas of improvement in existing logistics systems using data analytics tools.
Education
Social Media & Web Marketing Diploma - Marketing
CDI College
Toronto, ON06-2024
BBA - Business Adminstration
Mariam University of Higher Education
Kabul, Afghanistan10-2007
Skills
- New Business Development
- Marketing and Advertising
- Strategic Planning
- Economic Analysis
- Business Planning
- Media Relations
- Talent Recruitment
- Contract Negotiation
- Analytical Skills
- Problem-solving abilities
- Relationship and Team Building
- Adaptable and Flexible
- Self Motivation
- Executive Leadership
Languages
English
Professional
French
Limited
Persian
Professional
Hindi
Professional
Pashto
Limited
Certification
- Bachelor in Business Administration
Accomplishments
- Recieved honorary award for my 2 years volunteer service for the youth career development program.
Timeline
Co-Founder & Business Developer, Daily Operations
Eco-Auto Quebec
11.2023 - Current
Founder and Owner Online Pet Store
Super Pet Hub
08.2023 - Current
Owner & Co-founder of Ecommerce Store
www.craftedwolf.com
02.2023 - Current
Owner & Customer Relationship/Daily Operations
Recyclage De Piece D'auto SVP
05.2020 - 10.2022
Owner and Founder of General Contracting Business
RQ Renovations and Master Tile Installers
04.2016 - 03.2020
Owner and Operational Manager
Pegasus Flooring and Home Renovations
01.2014 - 02.2016
Auto Recycler and Used Car Dealer
Pegasus Recycling
10.2012 - 12.2013
Procurement and Contracting Officer
US Consulate " Frankfurt " Germany
07.2010 - 12.2011
Logistics and US Army Property Book Specialist
DynCorp Internation + US Army
09.2007 - 02.2010
Social Media & Web Marketing Diploma - Marketing
CDI College
BBA - Business Adminstration
Mariam University of Higher Education
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