Rafi Amin
Corona
Summary
Detail-oriented Technical Support Representative skilled in troubleshooting, customer service, and inventory management. Committed to enhancing student tech experiences through effective communication and problem-solving.
Overview
4
4
years of professional experience
Work History
shadowing physician
Yousuf Sadiq, M.D.
Rialto
02.2025 - Current
- Shadowed a physician to gain insight into patient care, clinical decision-making, and medical workflows
- Observed doctor–patient interactions and medical procedures to develop a better understanding of healthcare practices
- Maintained detailed notes in a personal notebook to track observations and reflect on clinical learning experiences
Technical Support Representative
Software MSP
Corona
09.2024 - Current
- I specialize in asset tagging Chromebooks for online student shipments. I focus on efficiency and accuracy to ensure timely delivery and support educational access. With experience in inventory management, I thrive in fast-paced environments and am committed to maintaining a streamlined workflow.
- I handle support tickets from students, addressing issues related to their Chromebooks and other tech concerns. I’m dedicated to providing effective solutions and ensuring a smooth user experience. My role involves troubleshooting, communication, and a commitment to helping students succeed with their technology.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cook
Panda Express
Eastvale
09.2023 - 11.2024
- Prepared and cooked menu items following recipes and presentation standards.
- Maintained kitchen cleanliness and organized workstations for efficient operations.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
Cashier
Carl's Jr
Eastvale
06.2021 - 08.2023
- Maintained cleanliness and organization of cash register area and dining space.
- Assisted customers with menu inquiries and recommended food items based on preferences.
- Handled cash, credit, and debit payments using point-of-sale system effectively.
Education
Biology
Norco College
06-2026
Associate of Science -
Norco College
Norco, CA06-2024
Associate of Arts -
Norco College
Norco, CA06-2024
High School Diploma -
John F. Kennedy Middle College High School
Norco, CA05-2024
Skills
- Inventory management
- Technical troubleshooting
- Effective communication
- Customer service
- Team collaboration
- Time management
- Fast-typing skills
- Technical support
Affiliations
- Trained in Brazilian Jiu-Jitsu (BJJ) for 2.5 years; currently a 4th-degree white belt, demonstrating discipline, persistence, and continuous skill development
- Practiced Mixed Martial Arts (MMA), building resilience, teamwork, and physical fitness through diverse combat sports training
- Dedicated to academic growth, with strong study habits and consistent engagement in reading and learning
- Engaged in family-oriented activities such as walking and recreational play, fostering teamwork, patience, and interpersonal skills
Timeline
shadowing physician
Yousuf Sadiq, M.D.
02.2025 - Current
Technical Support Representative
Software MSP
09.2024 - Current
Cook
Panda Express
09.2023 - 11.2024
Cashier
Carl's Jr
06.2021 - 08.2023
Biology
Norco College
Associate of Science -
Norco College
Associate of Arts -
Norco College
High School Diploma -
John F. Kennedy Middle College High School
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