Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Rafi Amin

Corona

Summary

Detail-oriented Technical Support Representative skilled in troubleshooting, customer service, and inventory management. Committed to enhancing student tech experiences through effective communication and problem-solving.

Overview

4
4
years of professional experience

Work History

shadowing physician

Yousuf Sadiq, M.D.
Rialto
02.2025 - Current
  • Shadowed a physician to gain insight into patient care, clinical decision-making, and medical workflows
  • Observed doctor–patient interactions and medical procedures to develop a better understanding of healthcare practices
  • Maintained detailed notes in a personal notebook to track observations and reflect on clinical learning experiences

Technical Support Representative

Software MSP
Corona
09.2024 - Current
  • I specialize in asset tagging Chromebooks for online student shipments. I focus on efficiency and accuracy to ensure timely delivery and support educational access. With experience in inventory management, I thrive in fast-paced environments and am committed to maintaining a streamlined workflow.
  • I handle support tickets from students, addressing issues related to their Chromebooks and other tech concerns. I’m dedicated to providing effective solutions and ensuring a smooth user experience. My role involves troubleshooting, communication, and a commitment to helping students succeed with their technology.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Cook

Panda Express
Eastvale
09.2023 - 11.2024
  • Prepared and cooked menu items following recipes and presentation standards.
  • Maintained kitchen cleanliness and organized workstations for efficient operations.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.

Cashier

Carl's Jr
Eastvale
06.2021 - 08.2023
  • Maintained cleanliness and organization of cash register area and dining space.
  • Assisted customers with menu inquiries and recommended food items based on preferences.
  • Handled cash, credit, and debit payments using point-of-sale system effectively.

Education

Biology

Norco College
06-2026

Associate of Science -

Norco College
Norco, CA
06-2024

Associate of Arts -

Norco College
Norco, CA
06-2024

High School Diploma -

John F. Kennedy Middle College High School
Norco, CA
05-2024

Skills

  • Inventory management
  • Technical troubleshooting
  • Effective communication
  • Customer service
  • Team collaboration
  • Time management
  • Fast-typing skills
  • Technical support

Affiliations

  • Trained in Brazilian Jiu-Jitsu (BJJ) for 2.5 years; currently a 4th-degree white belt, demonstrating discipline, persistence, and continuous skill development
  • Practiced Mixed Martial Arts (MMA), building resilience, teamwork, and physical fitness through diverse combat sports training
  • Dedicated to academic growth, with strong study habits and consistent engagement in reading and learning
  • Engaged in family-oriented activities such as walking and recreational play, fostering teamwork, patience, and interpersonal skills

Timeline

shadowing physician

Yousuf Sadiq, M.D.
02.2025 - Current

Technical Support Representative

Software MSP
09.2024 - Current

Cook

Panda Express
09.2023 - 11.2024

Cashier

Carl's Jr
06.2021 - 08.2023

Biology

Norco College

Associate of Science -

Norco College

Associate of Arts -

Norco College

High School Diploma -

John F. Kennedy Middle College High School

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Rafi Amin