RAFI ALJAWADY
Toronto,ON
Summary
Accomplished Training Manager at Canada Risk Solutions Inc., adept in developing impactful training programs and enhancing workforce efficiency. Leveraged administrative skills and Microsoft Office expertise to streamline operations, achieving a significant improvement in employee performance metrics. Skilled in verbal and written communication, ensuring clear and effective training delivery and operational management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Training Manager
Canada Risk Solutions Inc.
North York, Canada
08.2023 - Current
- Provided feedback and coaching to employees on their performance after trainings
- Presented training courses for employees, utilizing various approaches such as lectures, demonstrations, role-playing, and group activities
- Conducted assessments to measure effectiveness of training programs
- Created and delivered training programs to meet the needs of a diverse workforce
- Assessed individual and team performance metrics post-training program completion
Scheduling Manager
Canada Risk Solutions Inc.
North York, Canada
01.2023 - Current
- Drafted detailed job descriptions for each position within the organization based on current industry trends
- Developed processes for monitoring attendance and addressing tardiness issues
Payroll Administrator
Canada Risk Solutions Inc.
North York, Canada
01.2022 - Current
- Managed employee records in a timely manner, including new hires, terminations, salary changes
- Verified attendance, hours worked and pay adjustments to post information in designated records
- Processed payroll for up to 100 employees biweekly, ensuring accuracy of pay and deductions
- Resolved conflicts between employees regarding shift changes or job assignments in a professional manner
- Worked closely with managers across all departments on special projects or initiatives that required additional staffing support
Human Resources Manager
Canada Risk Solutions Inc.
North York, Canada
12.2021 - 01.2023
- Established work procedures and schedules to organize daily work of administrative staff
- Resolved workplace issues in accordance with company policy and legal guidelines
- Participated in weekly staff meetings and met with management to review progress and status of various issues
- Developed training materials and provided orientation sessions to new hires
- Recruited and onboarded new employees, ensuring compliance with regulatory requirements
- Conducted investigations for employee complaints and concerns to determine resolutions
- Conducted exit interviews to gain insight into reasons for departure from the company
Security Guard
COSTI Immigration Services
Toronto, Canada
01.2018 - 01.2020
- Company Overview: Canada Risk solution
- Ensures the clients are in compliance with operational policies and procedures; provides guidance, advice and support to the clients, while assisting with overseeing day-to-day operations
- Performs traffic and crowd control duties
- Provides interpretation and translation services from Arabic to English for newcomers and all staff members on organization's services and programs such as mentoring, employment and settlement
- Assists clients by providing information on local resources and referring newcomers to different programs
- Conducted foot patrols to monitor and scout the building premises; monitored and controlled entrances and exits to and from assigned premises in order to prevent unwanted/unauthorized attendance
- Monitoring CCTV systems
- Ensured that every customer received outstanding service by providing a friendly environment which included greeting and acknowledging customers, maintaining outstanding standards
- Interacted with customers to provide information and assistance in response to inquiries
- Removed and prevented access by persons dangerous and potentially dangerous to the residents of the building
- Canada Risk solution
Administrative Assistant
YMCA
Scarborough, Canada
01.2016 - 03.2016
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Excellent communication skills necessary to effectively convey information between languages during interpretation sessions
Security Guard
Paragon Security
Toronto, Canada
01.2017
Education
Boot camp -
Centre for Canadian Language Benchmarks
01.2017
TESL Diploma - TESL Canada and TESL Ontario
Canadian College of Educators
01.2017
Masters of Arts - English Language and Linguistics
Mosul University
Mosul, Iraq01.2000
Bachelor of Arts - English Language and Literature
Mosul University
Mosul, Iraq01.1998
Skills
- Verbal communication
- Written communication
- Administrative skills
- Report-writing skills
- Microsoft Office
- Office Administration
- CPR FIRST AID instructor
- Daily operations management
Certification
- Security Licence
- CPR FIRST AID INSTRUCTOR
References
References available upon request
Languages
English, Fluent
Arabic, Native
Volunteeringactivities
YMCA, Milner Business Court, Toronto, ON, 01/16 - 03/16
Timeline
Training Manager
Canada Risk Solutions Inc.
08.2023 - Current
Scheduling Manager
Canada Risk Solutions Inc.
01.2023 - Current
Payroll Administrator
Canada Risk Solutions Inc.
01.2022 - Current
Human Resources Manager
Canada Risk Solutions Inc.
12.2021 - 01.2023
Security Guard
COSTI Immigration Services
01.2018 - 01.2020
Security Guard
Paragon Security
01.2017
Administrative Assistant
YMCA
01.2016 - 03.2016
Boot camp -
Centre for Canadian Language Benchmarks
TESL Diploma - TESL Canada and TESL Ontario
Canadian College of Educators
Masters of Arts - English Language and Linguistics
Mosul University
Bachelor of Arts - English Language and Literature
Mosul University
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