Raffi Reynoso
Fleet Logistics Manager
Gardena
Summary
Team player that can adapt and learn in a fast pace environment. Able to build rapport with other staff as well as third party vendors. Personable Rental Sales Agent with over 5 years of experience providing excellent customer service to individuals and businesses. Great with computers, and technology. Professionally represented company, handling all requests professionally and efficiently. Dependable with strong conflict management and organizational skills. Well-versed in accurate cash handling and top-quality customer service. Enthusiastic about positively impacting business operations by maximizing customer satisfaction and morale.
Overview
8
8
years of professional experience
Work History
Fleet Logistics Manager
EagleRider
02.2023 - 12.2025
- Oversaw transportation logistics for rental fleet.
- Managed company support vehicles to ensure preventative maintenance was completed in a timely manner
- Managed vehicle registration for both rental and support fleet nationwide with CA and VA Department of Motor Vehicles
- Improved inventory accuracy by developing and implementing enhanced Standard Operation Procedures.
- Coordinated dispatching of both internal and third party drivers to accomplish weekly delivery requirements as needed.
Retail Rental Specialist
EagleRider
03.2022 - 02.2023
- Open and closing as key holder for business
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Executed sales and marketing initiatives to increase revenue for company.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Complete weekly inventory on time.
- Assist General Manager with daily operations tasks in order to ensure great workflow, and system.
- Greet customers
- Answer phones
- Balanced and organized cash register by handling cash, counting change.
- Utilizing Microsoft office for various tasks pertaining to customer service, as well as data reports.
Van Driver
On Target Electric
01.2020 - 02.2022
- Maintained vehicle by refueling, performing regular fluid level checks and cleaning interior and exterior of vehicle.
- Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
- Performed minor repairs to vehicles such as tire changes, fluid top-offs, windshield wiper replacement and tire pressure checks.
- Communicated with other van drivers to regulate and build schedules.
- Arrived early in order to ensure punctuality
- Observed and followed traffic laws and regulations specifically reinforcing public and client safety.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Checked loads against documentation before completing final delivery at destinations.
- Maintained contact with dispatching team and management for open communication about delays or other delivery issues.
- Always at least 30 minutes early to ensure punctuality at each job site.
Fleet Scheduler
Eaglerider
03.2019 - 01.2020
- Realigned bike schedules to factor in changing conditions such as materials shortages and evolving designs.
- Optimized organizational processes by effectively bike assignments while adhering to contractual restrictions.
- Conferred with managers, and supervisors to revise plans and achieve demanding targets for bike rentals.
- Acted as first point of contact for prospective clients.
- Ensure each customer feels welcome, and comfortable at our business.
- Contacted customer regarding bike availability.
- Ensure each reservation is signed accordingly based on rental revenue, and duration
- Daily use of various software programs.
- Proficient with Microsoft office
Retail Rental Assistant
Eaglerider
06.2018 - 03.2019
- Greeted customers upon pick up, and return
- Ensured every bike was photographed and safety checked
- Handed keys to customers after verifying correct unit
- Demonstrated how to use multiple types of bike models
- Checked customer in upon return and closed their contracts
Electronics Specialist
Toys R Us
10.2017 - 06.2018
- Welcomed customers to store and assessed needs in relation to electronic goods.
- Provided customers with information regarding product benefits and features.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Indulged in upselling endeavors to increase revenue.
- Informed customers of current store promotions to encourage additional sales purchases.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Worked with loss prevention in monitoring shopper behavior.
- Processed credit and debit card payments to complete customer buying experience.
- Checked to see if requested items were available from store's inventory.
Education
Associate of Arts - Business Administration
El Camino College
Torrance, CA02.2026
High School Diploma -
Leuzinger High School
Lawndale, CA06.2016
Skills
Excel
Word
Teams
Zoom
Outlook
Supplies inventory
Documentation
Shipping and receiving operations
Fleet dispatch
Cash register systems
Guest inquiries
Cash handling
Team building
Fast learner
Technological skills
Customer service
Technical troubleshooting
Data analysis
Software updates
Hardware and software installation
Timeline
Fleet Logistics Manager
EagleRider
02.2023 - 12.2025
Retail Rental Specialist
EagleRider
03.2022 - 02.2023
Van Driver
On Target Electric
01.2020 - 02.2022
Fleet Scheduler
Eaglerider
03.2019 - 01.2020
Retail Rental Assistant
Eaglerider
06.2018 - 03.2019
Electronics Specialist
Toys R Us
10.2017 - 06.2018
High School Diploma -
Leuzinger High School
Associate of Arts - Business Administration
El Camino College