Raphael J Farkas

As a Data Analyst with D2C Media, I primarily focus on technical analysis of our automotive dealership clientele's inventory & pricing data.

In this endeavour, I also act as the escalation point for my support & business development colleagues.

Day-to-day tasks may include, but are not limited to:

• Perform technical account set-up interviews with new clients
• Data mapping standardization
• Collaborate with relevant business-unit leaders to identify and prioritize problems.
• Generate ad-hoc reports to evaluate specific client requirements & evaluate LOE for implementation.
• Collaborate with stakeholders to identify business needs and streamline data sources.
• Promote the implementation of business intelligence solutions to increase operational efficiency.

As a Performance Manager, I leveraged my experience in managing and supporting automotive dealership websites & digital marketing accounts to focus on key performance metrics & provide value-added recommendations to an assigned portfolio of over 50 clients.

I worked closely with my colleagues in graphic design, technical support, web dev & sales to drive the adoption, retention & growth of my clients' contracted services.

Some examples of tasks I performed relevant to this role include:

• Produced detailed reports on monthly website performance.
• Analyzed areas of opportunity to improve conversion rates & lead submissions.
• Worked with technical resources to conduct root cause analysis and prevent future issues.
• Managed quality control process pre-delivery to ensure the fewest possible post-launch corrections.
• Spearheaded continuous improvement initiatives to increase operational accuracy and streamline development processes.

As an Account Manager, I was responsible for the day-to-day support and execution of the account strategy defined by the Territory Manager.

I served as the main point of contact between the clients & agency.

I was responsible for managing web dev initiatives, evaluating website improvement projects, cost analysis and project management.

I was also responsible for training & onboarding new clients in tandem with the launch team.

In this role I was responsible for over 50 clients on an ongoing basis.

Some other areas of responsibility included:

• Developed and maintained strong working relationships with professionals within assigned territory.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
• Attended monthly sales meetings and quarterly sales training.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Educated clients on new products or services to increase customer engagement with the agency.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Presented a professional image consistent with the company's brand values.

As Store Manager, I assisted with front-line sales and customer service and was responsible for the transaction settlements and cash count.

Other areas of responsibility included:

• Consistently met & exceeded monthly sales targets.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained new employees on proper protocols and customer service standards.
• Reconciled daily sales transactions to balance and log day-to-day revenue.

As a Sales Representative, I was responsible for assisting clients in choosing the best mobile plan & phone for their needs.

I was also responsible for assisting clients with any concerns they may have had related to billing, technical support or account maintenance requirements.

A summary of some of my day-to-day activities included:

• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Met existing customers to review current services and expand sales opportunities.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.