Rafferty Sy
Edmonton,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Bell /Valet Attendant
J.W. Marriott Ice District
04.2022 - Current
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Welcomed arriving guests and explained car retrieval procedures.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Provided punctual, polite valet services to uphold professional standards.
- Built positive customer rapport for courteous, friendly and professional service.
Relationship Manager, Business Loan Group
Metropolitan Bank & Trust Company
05.2015 - 11.2021
- Built and maintained relationships with new and existing clients while providing financial solutions to business needs.
- Achieved goals for improving bank loan portfolios and exceeded performance metrics for customer service.
- Monitored borrower's needs and provided credit solutions to help them optimize business revenue.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Collaboration with clients, documents gathering, loan collection, and monitoring.
- Regular assessment of borrower's financial health, and provides financial advise.
Relationship Manager, Banking Operations
Philippine Bank Of Communications
04.2011 - 04.2015
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of financial expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Complied with established internal controls and policies.
Education
Diploma - Accounting
Northern Alberta Institute of Technology
Edmonton, AB12.2023
Bachelor of Science - Management Accounting
Centro Escolar University Manila
Philippines04.2010
Skills
- Customer Satisfaction
- Customer Experience
- Critical Thinking
- MS Office Expertise
- Financial Services
- Document Analysis
- Client Interviews
- Financial Advising
- Credit Application Review
- Oral and Written Comprehension
Timeline
Bell /Valet Attendant
J.W. Marriott Ice District
04.2022 - Current
Relationship Manager, Business Loan Group
Metropolitan Bank & Trust Company
05.2015 - 11.2021
Relationship Manager, Banking Operations
Philippine Bank Of Communications
04.2011 - 04.2015
Diploma - Accounting
Northern Alberta Institute of Technology
Bachelor of Science - Management Accounting
Centro Escolar University Manila
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