Rafeeq Rafeeq
Hamilton,Ontario
Summary
Results-driven professional with excellent computer skills, including a typing speed of 90+ words per minute and high accuracy. A quick learner when it comes to new software applications, with expertise in Microsoft Office, particularly Excel. Meticulous attention to detail ensures precise execution of tasks. Experienced as a Content Moderator, Warehouse Associate, Package Handler, Customer Care Agent, and Cashier. A proactive individual with a strong work ethic and a commitment to delivering exceptional results in diverse work environments.
Overview
5
5
years of professional experience
Work History
Sorter
DHL
10.2021 - 08.2023
- Enhanced productivity with meticulous attention to detail when sorting items for accurate shipment.
- Reduced errors in shipments by diligently cross-checking sorted items against packing lists and order forms.
- Maintained a clean and organized work environment, ensuring safety standards were consistently met.
Cashier (Part Time)
Circle K
07.2018 - 12.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Verify the age of customers when selling lottery tickets, alcohol or tobacco products
- Stock shelves and clean check-out counter area.
Customer Care Agent
S&P Data
10.2018 - 12.2019
- Increased issue resolution rate through continuous training and performance evaluation.
- Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Health Sciences
Queen's University
Kingston, ON05.2027
High School Diploma -
St. Thomas More Catholic Secondary School
Hamilton, ON06.2017
Skills
- Communication - Exceptional verbal and written communication skills
- Problem-solving - Strong analytical and critical thinking abilities
- Adaptability -
- Quick learner with a flexible mindset, adept at adapting to new
- Situations, technologies, and environments, ensuring seamless transitions and optimal
- Performance
- Time Management - Exceptional organizational skills, capable of prioritizing tasks
- Technology Proficiency - Comfortable with various software applications
- Multitasking - Demonstrated ability to effectively manage and prioritize multiple tasks
- And projects simultaneously, ensuring timely completion while maintaining a high level of
- Quality
- Attention to Detail - Meticulous in reviewing and proofreading documents, data, and
- Tasks, minimizing errors and ensuring accuracy in deliverables
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Sorter
DHL
10.2021 - 08.2023
Customer Care Agent
S&P Data
10.2018 - 12.2019
Cashier (Part Time)
Circle K
07.2018 - 12.2022
Bachelor of Science - Health Sciences
Queen's University
High School Diploma -
St. Thomas More Catholic Secondary School
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