Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Service Client
WINNERS
01.2021
Operate and balance cash register
Manage exchange and returns of the merchandise
Maintain and organize display of the department in-charge
Receive and process the merchandise before putting on the floor
Respond to the clients' queries and provide assistance if needed.
Digital Marketing Manager
FIVE ELEMENTS & ALBERT PHARMACEUTICALS
01.2019 - 01.2020
Lead engagement strategies based on demand generation
Achieve business goals and KPI targets with defined, developed, and managed digital marketing campaigns
Improved advertising and digital marketing strategies by creating tailor-made campaigns for the monthly objectives
Observe and utilize analytics to improve social media and PPC campaigns.
Digital Marketing Associate
MARCABLE SOLUTIONS
01.2017 - 01.2019
Develop personalized digital marketing campaigns based on the client's objectives
Improve campaigns by leveraging data from real-time reports and analytics
Collaborate with the graphic design team to execute the client's plan on time
Respond to customer queries on their social media platform.
Service Client Representative
PASHA FABRICS
01.2012 - 01.2014
Receive and respond to client queries on phone calls
Retain customers and provide them with dynamic customer service to ensure their satisfaction
Identify customer needs in order to provide them appropriate service or recommendation
Develop and design strategies to promote sales.
Education
Bachelor Of Arts - Communication, Media And Film
UNIVERSITÉ OF PUNJAB CENTRAL
Lahore Pakistan
07.2018
Digital Marketing -
CONCORDIA UNIVERSITÉ
01.2022
Diplôme de Francisation -
Collège Montmorency
01.2022
Bachelors in Media And Communication Studies -
COMPARATIVE EVALUATION OF STUDIES
01.2018
Skills
Effective problem solving
Brand Awareness
Sales Support
CRM software proficiency
Proposal Writing
Customer Service
Teamwork and Collaboration
Languages
English
Native or Bilingual
French
Professional Working
Urdu
Native or Bilingual
Hindi
Professional Working
Punjabi
Professional Working
Professional Aptitude
Team Player
Self starter
Creative
Responsible
Customer Care
Project Management
Summary Of Skills
Determine keyword research strategies for search engine optimization (SEO), Utilize social media analytics to determine the return on investment (ROI), Create and manage pay-per click advertising on Google and Bing (PPC), Up to date with ever evolving trends social media advertising strategies. (Facebook, Tiktok, Instagram, Twitter), Over 3 years of providing the best digital marketing experience with proven results on multiple platforms, Develop and maintain a relationship of trust with customers., Simplify the transmission of information and ensure the customer understanding, Preserve customer confidentiality and in accordance with industry standards, Collaborate with superiors in decision making on new projects