Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rafat Sherourou

Stittsville,ON

Summary

Coordinated Stower with Number years of experience in Product organization. Adept at staying focused after long hours of work and maintaining efficiency. Successful at fast visual inspections and guaranteeing quality assurance. Hardworking Stower with Number years of experience. Committed to performing quick and accurate visual inspections and inventory management. Skilled in quality assurance and using handheld barcode scanners. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with Number years of experience working in busy Type environments. Diligent Warehouse Associate offering Number years of comprehensive industry experience. Adept at loading and unloading trucks, shipping and receiving and order picking and packing. Reliable and safety-conscious with excellent freight labeling capabilities. Hardworking Type team member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork. Good maintenance and repair skills with training in Area of expertise. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

22
22
years of professional experience

Work History

Stow Associate

Amazon
09.2022 - Current
  • Maintained clean and organized workspaces to uphold safety standards.
  • Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
  • Separated damaged items from functional ones before placing on shelves.
  • Increased personal stowing rates by reorganizing staging areas by Type specifications.
  • Sorted over Number products onto shelves according to type, weight and size.
  • Maintained safety and efficiency to maximize overall productivity and increase stowing rates by Number%.
  • Moved over Number Type product boxes weighing up to Number pounds continuously.

Problem Solver

Amazon
09.2022 - Current
  • Managed timely and effective replacement of damaged or missing products.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Trained new personnel regarding company operations, policies and services.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Picking Associate

Amazon
09.2021 - 12.2022
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Checked inventory and selected products from specific locations based upon availability.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.

Learning Ambassador

Amazon
09.2021 - 12.2021
  • Created, collected and recorded data on student progress to determine next steps for student success.
  • Offered feedback to other providers to effectively address students' needs.
  • Supported interaction between students during group work activities using guided conversation.
  • Motivated students to learn new content and complete assignments to earn Type grades.
  • Implemented individual learning plans to help Number students per semester learn new skills and techniques for retention.
  • Communicated product value, quality and style to educate and entice potential customers.

coworker team

Ikea company
05.2019 - 03.2020
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Served customers and followed outlined steps of service.
  • Resolved problems, improved operations and provided exceptional service.

merchandising stocker

Costco wholesale
11.2018 - 12.2018
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Served customers and followed outlined steps of service.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved operations through consistent hard work and dedication.

supervisor

Tim Hortons
01.2018 - 08.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.

Administrative and Legal Assistant

Hala IVF Center
01.2013 - 01.2017
  • Provided financial support, including preparation of expense reports
  • Prepared legal documents and client correspondence
  • Scheduled meetings, appointments, updated contact lists and other similar activities
  • Assisted and supported lawyers, administrative assistants and other staff counsel in all aspects of litigation management, including document preparation, trial preparation and support
  • Acted as liaison with clients, doctors and external stakeholders
  • Composed and edited external correspondence
  • Received and managed medication supplies and warehouses
  • Handled office scheduling and made notes for deadlines, motions and other important dates.
  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
  • Completed document revisions, court document filings, travel arrangements and client billing.
  • Analyzed client balance sheets for auditing purposes.
  • Conducted blue-sky research in support of legal initiatives.
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Developed positive working relationship with courts, clients, law enforcement members and attorneys.

Delivery Manager

Yamama
01.2013 - 01.2014
  • Delivery for Logistical Services Gaza, Palestine
  • Managed daily routes/schedules of deliveries
  • Acted as liaison with clients and companies
  • Recruited staff
  • Presented and promoted company services to restaurants companies
  • Built partnerships with customers and drivers

Store Manager

Naz Fashion Store
01.2010 - 01.2012
  • Responsible for store's daily operations, customer service, profit and loss management as well as setting, monitoring, and driving sales goals
  • Maintained store's appearance and merchandising with ongoing marketing campaigns
  • Formed employee schedule and monitored staff performance
  • Hired, trained, supervised, motivated and developed employees
  • Responsible for daily and monthly administrative reports

Public Relations Coordinator

Palestinian National Authority
01.2002 - 01.2009
  • Developed communication strategies used to influence and guide public opinion
  • Developed content and print materials used to promote the national policies
  • Drafted, edited and distributed press releases to target media outlets
  • Coordinated event coverage, including media outreach, scheduling interviews, creating press kits and conducting post-event media follow up

Education

English Academic AEP -

Algonquin College
Ottawa, ON

general secondary education certificate -

Alazhar University
Gaza Palm
01.2018

Bachelor’s Degree - Law

Alazhar University
Gaza Palestine
02.2004

Skills

  • SKILLS SUMMARY
  • Extensive experience in customer service public relations and operation management
  • Ability to work in a busy fast-paced environment and to manage day to day duties independently
  • Strong verbal and interpersonal communication skills with the ability to interact with clients as needed
  • Ability to handle situations, exercise sound judgment and work independently to achieve objectives in a fast paced environment
  • Capable of dealing effectively with people at all operational and managerial levels
  • Stocking
  • Customer Accounts Management
  • Vendor Relationships
  • Inventory Tracking and Storage
  • Product Issue Resolution
  • Materials Handling Safety Training
  • Sheet Banding
  • Product Inventory Counts
  • Computer Tracking Software
  • Customer Order Fulfillment
  • Customer Needs Assessments
  • Work Order Review
  • Hand and Power Tool Operation
  • Processing Orders

Timeline

Stow Associate

Amazon
09.2022 - Current

Problem Solver

Amazon
09.2022 - Current

Picking Associate

Amazon
09.2021 - 12.2022

Learning Ambassador

Amazon
09.2021 - 12.2021

coworker team

Ikea company
05.2019 - 03.2020

merchandising stocker

Costco wholesale
11.2018 - 12.2018

supervisor

Tim Hortons
01.2018 - 08.2018

Administrative and Legal Assistant

Hala IVF Center
01.2013 - 01.2017

Delivery Manager

Yamama
01.2013 - 01.2014

Store Manager

Naz Fashion Store
01.2010 - 01.2012

Public Relations Coordinator

Palestinian National Authority
01.2002 - 01.2009

English Academic AEP -

Algonquin College

general secondary education certificate -

Alazhar University

Bachelor’s Degree - Law

Alazhar University

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Rafat Sherourou