RAFANA SAMREEN
Toronto
Summary
Motivated and reliable Customer Service and Administrative Professional with over 3 years of combined experience in customer-facing and office-based roles. Seeking a part-time or full-time opportunity where I can contribute strong communication, coordination, and problem-solving skills
Overview
4
4
years of professional experience
Work History
Administrative Assistant
FSPS
10.2024 - 05.2025
- Provided administrative and clerical support to ensure smooth office operations.
- Performed data entry, managed emails, and scheduled appointments efficiently.
- Maintained organized filing systems and managed internal documents.
- Assisted with internal meetings, reports, and external communications.
- Demonstrated strong multitasking, time management, and attention to detail.
Customer Service Associate
Amazon
05.2021 - 10.2023
- Managed inbound and outbound communication with delivery drivers to ensure timely and accurate deliveries.
- Coordinated with dispatch teams to resolve delivery delays and optimize routes.
- Monitored performance metrics and shared feedback to maintain service quality.
- Trained new hires in communication protocols and problem-solving techniques.
- Maintained accurate records of deliveries and resolutions using internal systems.
Education
Master of Business Administration - Technology , Innovation And Entrepreneurship
International Business University
Toronto, ON05.2025
Bachelor of Science - Applied Nutrition And Dietitics
Osmania University
Hyderabad, India04.2017
Skills
- Customer Service
- Administrative Support
- Verbal Communication
- Written Communication
- Time Management
- Scheduling
- Conflict Resolution
- Data Entry
- Filing Systems
- MS Office
- Team Leadership
- Training
- Adaptability
- Attention to Detail
- Document management
- Meeting coordination
Additional Information
Strong interdisciplinary background with experience in both science and business fields, allowing adaptability across analytical and management roles.
Eligible and available for full-time work
Languages
English
Urdu
Hindi
Interests
- Watching Movies and TV Shows
- DIY and Home Improvement
- Engaging in food photography and sharing culinary creations on social media
- Food Blogging
Timeline
Administrative Assistant
FSPS
10.2024 - 05.2025
Customer Service Associate
Amazon
05.2021 - 10.2023
Master of Business Administration - Technology , Innovation And Entrepreneurship
International Business University
Bachelor of Science - Applied Nutrition And Dietitics
Osmania University