Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Rafal Shakir

Surrey,BC

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

7
years of professional experience

Work History

Sultan Pepper

Server
07.2021 - 04.2024

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Lidya's Hair Design

Manager
06.2019 - 07.2021

Job overview

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Le Chateau

Sales Associate
04.2017 - 05.2019

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

Jessie Nail Academy
Vancouver, BC

Cosmetology License
10.2023

NCMI Associates
Kansas City, Missouri

No Degree
04.2023

Lash Bailina
Burnaby, BC

Cosmetology License
09.2020

Byrne Creek Community Secondary School
Burnaby, BC

High School Diploma
06.2019

Skills

  • Strong Work Ethic
  • Sales expertise
  • Allergy awareness
  • Food sales and promotion
  • Food safety understanding
  • Team Leadership
  • Complex Problem-Solving
  • Staff Training and Development
  • Customer Relationship Management (CRM)
  • Teamwork and Collaboration
  • Goal-Oriented
  • Cash Handling

Languages

English
Full Professional
Arabic
Native or Bilingual
Persian
Elementary

Timeline

Server

Sultan Pepper
07.2021 - 04.2024

Manager

Lidya's Hair Design
06.2019 - 07.2021

Sales Associate

Le Chateau
04.2017 - 05.2019

Jessie Nail Academy

Cosmetology License

NCMI Associates

No Degree

Lash Bailina

Cosmetology License

Byrne Creek Community Secondary School

High School Diploma

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Rafal Shakir