Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic
Rafal Deesha

Rafal Deesha

Vaughan,Canada

Summary

Dynamic HR Officer with a proven track record at Jaguar Land Rover, excelling in recruitment and onboarding processes. Adept at managing employee relations and performance management, I leverage my strong interpersonal communication skills and HRIS expertise to foster a supportive workplace culture. Committed to continuous improvement and organizational success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Accident Support Services
, Canada
01.2024 - Current
  • Manage incoming and outgoing correspondence, including email, mail, faxes, and internal communications, ensuring timely and accurate distribution.
  • Respond to and redirect general inquiries from the shared inbox, maintaining a high standard of professionalism and customer service.
  • Answer multi-line phone calls, route inquiries to appropriate departments, and take detailed messages as needed.
  • Handled all lawyer requests from Ontario and Alberta related to motor vehicle collision reports: reviewed legal requests, assessed corresponding collision files, and ensured accurate and professional report delivery to legal representatives.
  • Process requests from citizens and third-party stakeholders for collision documentation while maintaining compliance with access and privacy protocols.
  • Facilitate external database access requests, ensuring all data sharing aligns with internal security and access policies.
  • Maintain internal databases including employee milestones, uniform inventory, and building access permissions.
  • Provide administrative support to the Operations team, including assistance with recruitment coordination and onboarding logistics.
  • Coordinate candidate sourcing, liaise with hiring managers, and schedule interviews to support efficient recruitment efforts.
  • Offer general administrative support across multiple departments and branch locations, ensuring continuity and operational efficiency.
  • Perform additional administrative and clerical duties as assigned in a dynamic office environment.

Receptionist Office Services

BMW Group
, Canada
09.2022 - 09.2023
  • Greeted and welcomed customers, journalists, and employees in person and over a multi-line phone system, directing all incoming calls to the appropriate department with professionalism and courtesy.
  • Handled customer inquiries, took detailed messages, and ensured prompt and accurate follow-up.
  • Managed daily mail distribution, courier pickups, faxes, and vehicle key handling in a secure and organized manner.
  • Responded to email inquiries in a timely and professional tone, maintaining a high standard of customer service.
  • Processed customer payments, managed petty cash, maintained customer account records, and prepared cheque requisitions.
  • Maintained up-to-date knowledge of dealership services and offerings to accurately address general inquiries and assist visitors.
  • Directed customers to relevant departments and personnel, ensuring a smooth and efficient client experience.
  • Updated and circulated dealership telephone directories and contact lists as required.
  • Performed a variety of administrative tasks, including data entry, document filing, and preparation of reports and internal documentation.
  • Ensured all necessary licensing and documentation were completed on time and in compliance with internal and external requirements.

Office Manager

Florya Medical Supplies Company
, Jordan
02.2019 - 11.2021
  • Oversaw daily office operations, ensuring efficient workflows and seamless administrative support across departments.
  • Played a key role in recruitment and onboarding by assisting with job postings, candidate coordination, and employee orientation processes.
  • Led and facilitated staff meetings, documented action items, and followed up to ensure accountability and progress.
  • Supervised administrative staff, providing coaching and support to enhance performance and team collaboration.
  • Acted as the primary point of contact for clients, customers, and visitors, delivering professional and timely service.
  • Ensured compliance with health and safety standards by monitoring team adherence and maintaining documentation.
  • Managed procurement and inventory of office supplies and equipment, optimizing cost-efficiency and availability.
  • Planned and executed company events, workshops, and product launches, handling logistics and communications.
  • Coordinated travel and accommodation arrangements for staff, ensuring cost-effective and organized itineraries.
  • Resolved customer concerns and service issues, maintaining strong client relationships and satisfaction.
  • Prepared and presented reports, proposals, and internal communications for senior leadership and stakeholders.
  • Managed office budgets, tracked expenditures, and handled financial processes including revenue collection, invoicing, and basic bookkeeping.

HR Officer

Jaguar Landrover Company
, Iraq
03.2015 - 12.2018
  • Led the full recruitment cycle, including job postings, candidate screening, interviews, and selection, ensuring timely staffing in alignment with organizational needs.
  • Conducted onboarding and offboarding activities, ensuring all documentation, system access, and communication were completed accurately and efficiently.
  • Maintained and updated employee records and HRIS databases, supporting payroll, benefits administration, and reporting functions using the Kerridge system.
  • Responded to employee inquiries regarding HR policies, procedures, benefits, and internal systems, delivering clear and confidential support.
  • Partnered with management on employee relations issues, policy interpretation, and performance improvement processes.
  • Supported the implementation of performance management practices by coordinating appraisal cycles and assisting in employee feedback processes.
  • Prepared and maintained HR communications and documentation, including offers, contracts, letters, and training records.
  • Participated in HR projects related to engagement, retention, and culture-building, contributing to a supportive and inclusive workplace.
  • Ensured compliance with internal procedures and labor laws, contributing to consistent and professional HR practice.

Drama and Homeroom Teacher

St. Qardakh-Private School
, Iraq
09.2012 - 03.2015
  • Delivered PYP-aligned lessons tailored to diverse student needs within the IB framework.
  • Fostered inclusive, interactive classrooms promoting creativity, participation, and critical thinking.
  • Assessed student progress, set goals, and maintained ongoing communication with parents.
  • Collaborated with educators and the PYP Coordinator to align curriculum and teaching strategies.
  • Led drama instruction, guiding students through performance development and team-building.

Education

HUMAN RESOURCES MANAGEMENT - Human Resources Management

YORK UNIVERSITY
CANADA
06.2025

BACHELOR'S DEGREE - EDUCATION/ENGLISH

SALAHADDIN UNIVERSITY
ERBIL, IRAQ
01.2012

Skills

  • Human resources management
  • Recruitment and onboarding
  • Employee relations
  • Performance management
  • Policy administration
  • End-to-end hiring processes
  • Candidate screening and interviewing
  • Offboarding processes
  • Administrative expertise
  • Document correspondence
  • Database and file management
  • Scheduling and coordination
  • Legal document handling
  • Confidential document management
  • HRIS systems management
  • Employee records oversight
  • Internal database administration
  • Bilingual communication skills
  • Interpersonal communication
  • Microsoft Office proficiency
  • Adobe Acrobat usage
  • Microsoft Teams collaboration
  • Kerridge software knowledge
  • Diversity, equity, and inclusion initiatives
  • Attention to detail
  • Deadline-oriented approach
  • Task prioritization skills
  • Adaptability in the workplace
  • Team collaboration skills
  • Continuous learning mindset
  • Organizational improvement strategies
  • Education and training delivery methods
  • Learning environment design

Certification

  • Certificate in HR Management, International GR Consultation AC, Jordan, 01/01/20, 12/31/21
  • Trauma Healing Institute Children Trauma Healing, 08/01/19

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual

References

References available upon request.

Timeline

Administrative Assistant

Accident Support Services
01.2024 - Current

Receptionist Office Services

BMW Group
09.2022 - 09.2023

Office Manager

Florya Medical Supplies Company
02.2019 - 11.2021

HR Officer

Jaguar Landrover Company
03.2015 - 12.2018

Drama and Homeroom Teacher

St. Qardakh-Private School
09.2012 - 03.2015

HUMAN RESOURCES MANAGEMENT - Human Resources Management

YORK UNIVERSITY

BACHELOR'S DEGREE - EDUCATION/ENGLISH

SALAHADDIN UNIVERSITY

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