RAFAEL MARTIN CORDOVA BURGA
Longueuil,QC
Summary
Dynamic IT Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
7
7
years of professional experience
Work History
Commercial Supervisor
Supervision Consultoria Y Servicios En Energia S.A
11.2022 - 08.2023
· Test the system and produce instructional videos.
· Support internal customers regarding the system.
· Analysis, verification and resolution of files.
Operations Assistant
Inversiones Lucila S.A.C.
06.2019 - 10.2022
· Verify the quality of system operation.
· Audit and test the quality of system improvements and/or modifications, before and after implementation.
· Report system failures and quality defects to the customer.
· Propose quality policies and procedures to avoid failures.
· Analyze, identify and propose alternative system solutions to the customer.
· Audit the configuration of internal and external users of the system.
· Validate and/or test solutions in the various system modules.
· Support internal and external customers regarding the system.
Operations Assistant
Efienza S.A.C.
12.2017 - 03.2019
· Verify compliance with customer requirements.
· Advise internal and external users on the system.
· Develop procedures and user manuals for the proper use of the system.
· Analyze the various IT systems involved in business transactions.
· Consult with users to identify and document improvements or implementation requests to enable new quality standards for the system.
· Support internal and external customers regarding the system.
Operations Assistant
Anc Energy Consulting & Supervision S.A.C.
11.2016 - 02.2017
· Verify the quality of system operation.
· Audit and test the quality of system improvements and/or modifications, before and after implementation.
· Report system failures and quality defects to the customer.
· Propose quality policies and procedures to avoid failures.
· Analyze, identify and propose alternative system solutions to the customer.
· Audit the configuration of internal and external users of the system.
· Validate and/or test solutions in the various system modules.
· Support internal and external customers regarding the system.
Operations Assistant
Tecnocom Peru S.A.C.
03.2016 - 11.2016
· Verify compliance with customer requirements.
· Advise internal and external users on the system.
· Develop procedures and user manuals for the proper use of the system.
· Analyze the various IT systems involved in business transactions.
· Consult with users to identify and document improvements or implementation requests to enable new quality standards for the system.
· Support internal and external customers regarding the system.
Education
No Degree - Francization
MIFI
Montreal, QC09.2023
No Degree - Introduction To Networking
Cégep De Saint-Hyacinthe
Saint-Hyacinthe, QC08.2023
No Degree - Development Project Management
Inter-American Development Bank
Lima, Peru11.2016
No Degree - Specialist in Operations And Service Management
Pontificia Universidad Católica Del Perú
Lima, Peru11.2015
No Degree - English As A Second Language
EUROIDIOMAS
Lima, Peru09.2014
Bachelor of Science - Industrial Engineering
ALAS PERUANAS UNIVERSITY
Lima, Peru07.2013
Skills
- IT Analysis
- Resolving Complaints
- Processes and Procedures
- Operational Efficiency
- Project Requirements
- Compliance Requirements
- Administrative Support
- Customer Experience
Affiliations
PERUVIAN ASSOCIATION OF ENGINEERS
Timeline
Commercial Supervisor
Supervision Consultoria Y Servicios En Energia S.A
11.2022 - 08.2023
Operations Assistant
Inversiones Lucila S.A.C.
06.2019 - 10.2022
Operations Assistant
Efienza S.A.C.
12.2017 - 03.2019
Operations Assistant
Anc Energy Consulting & Supervision S.A.C.
11.2016 - 02.2017
Operations Assistant
Tecnocom Peru S.A.C.
03.2016 - 11.2016
No Degree - Francization
MIFI
No Degree - Introduction To Networking
Cégep De Saint-Hyacinthe
No Degree - Development Project Management
Inter-American Development Bank
No Degree - Specialist in Operations And Service Management
Pontificia Universidad Católica Del Perú
No Degree - English As A Second Language
EUROIDIOMAS
Bachelor of Science - Industrial Engineering
ALAS PERUANAS UNIVERSITY
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