RAFAEL KENT VILLAGONZALO
Edmonton,Canada
Summary
Experienced professional seeking employment to enhance skills, gain valuable experience, and establish a dependable source of income. Committed to leveraging abilities and knowledge to contribute effectively within a dynamic work environment. Strong work ethic, adaptability, and passion for continuous learning drive me to make a meaningful impact in a challenging role. Dedicated and motivated individual with a proven track record of exceeding expectations and delivering exceptional results.
Overview
5
5
years of professional experience
Work History
Team leader/ Manager
Popeyes
01.2023 - 11.2024
- Shift manager
- Opening and closing manager
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
GalaxyLand
01.2022 - 01.2023
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
Crew Member
New York Fries
01.2020 - 01.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Education
High School -
St. Oscar Romero Catholic High School
06-2023
High School -
St Mark Junior High School
06.2020
Skills
- Trainable
- Good listener
- Comfortable with Computer Software (Photoshop)
- Approachable
- Dependable
- Organized
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Staff development
Hobbies and Interests
- Cooking: Food Class in St Mark Junior High School and St Oscar Romero Catholic High School
- Basketball Team Athlete: St Mark School (2019-2020)
- Soccer Team Athlete: St Mark School (2018-2019)
- Badminton Team Athlete: St Mark (2017-2020)
- Volleyball Athlete: St Mark School (2016-2020)
- FPS Video Games
- Drawing
- Photography and Photo Editing
Awards
- Athletics Award Volleyball: Outstanding Male, 2019, St Mark School
- Gold Medalist Badminton Tournament: Mixed Category, 2019
- Award for Academic Achievement: Physical Education; Grade 8 Boys, 2018, St Mark
- 2nd Place Volleyball Tournament 3rd Division, 2018
- Academic Achievement Honours, 2018, St Mark School
- Kiwanis Terrific Kids, 2015, St Vincent School
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Team leader/ Manager
Popeyes
01.2023 - 11.2024
GalaxyLand
01.2022 - 01.2023
Crew Member
New York Fries
01.2020 - 01.2021
High School -
St Mark Junior High School
High School -
St. Oscar Romero Catholic High School
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