Rafaela Mitsioulis
Toronto,ON
Overview
8
8
years of professional experience
Work History
Lead Receptionist
Hone Fitness
10.2023 - Current
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Increased office efficiency by coordinating appointments, maintaining detailed records, and providing timely reminders.
- Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
- Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
Receptionist
Hilton Garden Inn Hotel
03.2023 - 09.2023
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Helped maintain office security by monitoring visitor access into the building.
- Routed incoming mail and messages to relevant personnel without delay.
Head Swim Coach
Jack Of Sports
03.2016 - 11.2022
- Coordinated with lifeguards and facility staff to maintain a safe and clean practice environment for swimmers at all times.
- Mentored junior coaches on effective coaching techniques, reinforcing a unified approach across all age groups within the program.
- Organized team-building activities to promote camaraderie among swimmers, contributing to a cohesive and successful squad.
- Enhanced swimmer performance by implementing tailored training programs and providing individualized feedback.
- Boosted athlete retention rates by fostering strong relationships with swimmers and their families through effective communication.
- Increased team success by cultivating a positive and supportive environment for athletes to grow and excel.
- Collaborated with assistant coaches to ensure consistency in coaching methods and goal-setting for swimmers.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Prepared equipment before each class class and stored items promptly after classes.
- Took notes strengths and weaknesses of each child in class to track progress.
Personal Support Assistant
Judy Barbour
01.2021 - 02.2022
- Assisted clients in managing medications, ensuring proper dosage and adherence to schedules.
- Strengthened trust among clients, families, and colleagues through clear communication, professionalism, and consistent follow-through on commitments.
- Aided clients with physical guidance, and hands-on assistance when needed.
- Improved client quality of life by providing personalized assistance with daily tasks and activities.
- Empowered clients to maintain independence with personalized support in areas such as meal preparation, shopping, and household tasks.
Childcare Assistant
WeCare Childcare
01.2021 - 02.2022
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Education
Certificate - Early Childhood Education
City Adult Learning Centre
Toronto, ON06.2019
High School Diploma -
Marshall McLuhan Catholic Secondary School
06.2017
Skills
- Workflow Coordination
- Deposit Preparation
- Daily Reporting
- Excellent Communication
- Adaptability and Flexibility
- Visitor Management
- Decision Making Abilities
- Billing and Invoicing
- Multitasking Abilities
- Customer Service Focus
- Administrative Support
- Appointment Scheduling
Languages
English
Native or Bilingual
Greek
Native or Bilingual
Spanish
Limited Working
Timeline
Lead Receptionist
Hone Fitness
10.2023 - Current
Receptionist
Hilton Garden Inn Hotel
03.2023 - 09.2023
Personal Support Assistant
Judy Barbour
01.2021 - 02.2022
Childcare Assistant
WeCare Childcare
01.2021 - 02.2022
Head Swim Coach
Jack Of Sports
03.2016 - 11.2022
Certificate - Early Childhood Education
City Adult Learning Centre
High School Diploma -
Marshall McLuhan Catholic Secondary School