Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rafaela Mitsioulis

Toronto,ON

Overview

8
8
years of professional experience

Work History

Lead Receptionist

Hone Fitness
10.2023 - Current
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Increased office efficiency by coordinating appointments, maintaining detailed records, and providing timely reminders.
  • Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
  • Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.

Receptionist

Hilton Garden Inn Hotel
03.2023 - 09.2023
  • Responded to inquiries from callers seeking information.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Helped maintain office security by monitoring visitor access into the building.
  • Routed incoming mail and messages to relevant personnel without delay.

Head Swim Coach

Jack Of Sports
03.2016 - 11.2022
  • Coordinated with lifeguards and facility staff to maintain a safe and clean practice environment for swimmers at all times.
  • Mentored junior coaches on effective coaching techniques, reinforcing a unified approach across all age groups within the program.
  • Organized team-building activities to promote camaraderie among swimmers, contributing to a cohesive and successful squad.
  • Enhanced swimmer performance by implementing tailored training programs and providing individualized feedback.
  • Boosted athlete retention rates by fostering strong relationships with swimmers and their families through effective communication.
  • Increased team success by cultivating a positive and supportive environment for athletes to grow and excel.
  • Collaborated with assistant coaches to ensure consistency in coaching methods and goal-setting for swimmers.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Prepared equipment before each class class and stored items promptly after classes.
  • Took notes strengths and weaknesses of each child in class to track progress.

Personal Support Assistant

Judy Barbour
01.2021 - 02.2022
  • Assisted clients in managing medications, ensuring proper dosage and adherence to schedules.
  • Strengthened trust among clients, families, and colleagues through clear communication, professionalism, and consistent follow-through on commitments.
  • Aided clients with physical guidance, and hands-on assistance when needed.
  • Improved client quality of life by providing personalized assistance with daily tasks and activities.
  • Empowered clients to maintain independence with personalized support in areas such as meal preparation, shopping, and household tasks.

Childcare Assistant

WeCare Childcare
01.2021 - 02.2022
  • Maintained child-friendly environment by allowing frequent access to outdoor activities.
  • Engaged with children individually to encourage physical activity and academic curiosity.
  • Maintained daily records of children's individual activities, behaviors, meals, and naps.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

Education

Certificate - Early Childhood Education

City Adult Learning Centre
Toronto, ON
06.2019

High School Diploma -

Marshall McLuhan Catholic Secondary School
06.2017

Skills

  • Workflow Coordination
  • Deposit Preparation
  • Daily Reporting
  • Excellent Communication
  • Adaptability and Flexibility
  • Visitor Management
  • Decision Making Abilities
  • Billing and Invoicing
  • Multitasking Abilities
  • Customer Service Focus
  • Administrative Support
  • Appointment Scheduling

Languages

English
Native or Bilingual
Greek
Native or Bilingual
Spanish
Limited Working

Timeline

Lead Receptionist

Hone Fitness
10.2023 - Current

Receptionist

Hilton Garden Inn Hotel
03.2023 - 09.2023

Personal Support Assistant

Judy Barbour
01.2021 - 02.2022

Childcare Assistant

WeCare Childcare
01.2021 - 02.2022

Head Swim Coach

Jack Of Sports
03.2016 - 11.2022

Certificate - Early Childhood Education

City Adult Learning Centre

High School Diploma -

Marshall McLuhan Catholic Secondary School

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Rafaela Mitsioulis