Microsoft Office
Rafaela Goyena-Tabuno
Hinton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Administrative Support III - Surgical Services Dep
Alberta Health Services - Hinton Healthcare Centre
11.2022 - Current
- Schedules and confirms appointments and will communicate messages to both staff and patients.
- Helps prepare surgeon referrals and makes sure they go to the correct staff person.
- Interacts with patients making sure that their requests are being taken care of.
Reservations Agent
Sundog Tours & Transportation
05.2013 - 03.2022
- Managed online booking, phone, and email inquiries and assisted guests and travel partners with questions throughout entire booking cycle. Provided customers with custom itinerary based and the information about availability and pricing. Cash handling and daily sales report.
Server
Kimchi House Korean Restaurant
04.2022 - 09.2022
- Upsold high-profit items such as appetizers and drinks to enhance sales numbers. Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Station Manager - Avis Budget Car Rentals
Sundog Tours & Transportation
09.2016 - 08.2018
- Scheduling staff, assisting customers with reservations over the phone or in person providing them a positive experience. Managing inventory to ensure that there are enough rental cars available at all times and ensuring the vehicles are maintained and kept in good condition for safe driving. Cash handling and daily sales reporting.
Food Counter Attendant
Tim Hortons
11.2011 - 09.2016
- Assisted customers with information regarding menu offerings and nutrition information. Processed sales transactions using POS system
Operations Manager
LVV Food Corporation
02.2003 - 03.2006
- Identified procedure or process changes required to improve performance and productivity. Cash handling, daily sales reporting, and Profit & Loss Reporting.
Education
Medical Office Assistant & Unit Clerk Diploma
ABM College
Calgary, AB 10.2020 - 11.2022
Bachelor of Science - Hotel & Restaurant Management
Philippine Women's University
Manila, Philippines 06.1998 - 03.2002
Associate of Science - Tourism Management
Philippine Women's University
Manila, Philippines 06.1996 - 03.1998
Certification
Training for Responsible Liquor Sales & Service
Software
Connect Care Epic
Meditech
POS/Wizard/GUI/ZAUI Reservations Software
References
Wendy Turnbull, R.N.
Acute Care manager
AHS - Hinton Healthcare Centre
Hinton, AB, T7V 1V2
780.865.3333
Timeline
Administrative Support III - Surgical Services Dep
Alberta Health Services - Hinton Healthcare Centre
11.2022 - Current
Server
Kimchi House Korean Restaurant
04.2022 - 09.2022
Training for Responsible Liquor Sales & Service
07-2021
Medical Office Assistant & Unit Clerk Diploma
ABM College
10.2020 - 11.2022
Station Manager - Avis Budget Car Rentals
Sundog Tours & Transportation
09.2016 - 08.2018
Reservations Agent
Sundog Tours & Transportation
05.2013 - 03.2022
Food Counter Attendant
Tim Hortons
11.2011 - 09.2016
Operations Manager
LVV Food Corporation
02.2003 - 03.2006
Bachelor of Science - Hotel & Restaurant Management
Philippine Women's University
06.1998 - 03.2002
Associate of Science - Tourism Management
Philippine Women's University
06.1996 - 03.1998
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