Rafaela Botelho
Mississauga,ON
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
11
11
years of professional experience
Work History
Server
east side marios
Brampton, Ontario
04.2024 - 08.2024
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Cleaning Assistant
happy homes
Brampton, Ontario
02.2014 - 07.2017
- Swept, mopped and vacuumed floors to ensure cleanliness.
- Stocked supplies such as soap, toilet paper and paper towels.
- Performed general repairs to walls, doors and other surfaces when necessary.
- Maintained cleaning equipment in good working condition.
- Ensured safety standards were met while using chemical cleaners or operating machinery.
- Assisted with special projects such as deep-cleaning carpets and windows.
- Inspected facilities for potential hazards or maintenance needs.
Education
High School Diploma -
St Augustine Secondary School
Brampton, ON09-2007
Skills
- Order delivery practices
- Team member support
- Hostess support
- Regulatory Compliance for Food
- Efficient Recall of Daily Specials
- Timely Table Turnover
Languages
Portuguese
Native/ Bilingual
Timeline
Server
east side marios
04.2024 - 08.2024
Cleaning Assistant
happy homes
02.2014 - 07.2017
High School Diploma -
St Augustine Secondary School