Rafael Spates-Fields
Ajax,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Clerk
Regional Hose And Hydraulics LTD
09.2021 - Current
- Assist customers relating to either hydraulic or pneumatic needs
- Handle the completion of hydraulic kits
- Complete hydraulic hose assembly for a variety of customers
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Managed/track down open orders that must be sent out before the days end
- Promoted a culture of continuous improvement by sharing best practices amongst team members and encouraging feedback on process enhancements.
Trainer
Rogers Telecommunication
- Joined the Co-Pilot training program within 18 months of being part of the Rogers Team where I was responsible for the training and supervision of a new hires
- Coached and mentored new hires during onboarding process
- Acted in a managerial role on calls that required escalation
- Assisted with the design and delivery of training solutions to new hires within the organization
- Provided ongoing and refresher training to new hires and existing staff on all company products and services
- Informed and delivered training solutions to build a better customer rapport
- Provided critical and timely resolutions to new hires to ensure that all consumer needs were met within service level agreements
- Lead team huddles were new products/sales techniques are discussed.
Customer Service Consultant
Rogers Telecommunication
07.2018 - Current
- Collect and review customer information to ensure proper security authentication
- Follow best practices daily as per company guidelines to ensure customer satisfaction in all services
- Currently assisting with organizing team meetings where new products and new ideas are discussed relating to consumer needs
- Ensured clients were dealt with in proficient manner using organizational best practices
- Able to successfully embrace change in a fast-paced, performance driven team environment
- Actively listen to customer requests to build a better customer relationship thus generating more revenue for the company
- Managed and provided customer updates to customer
- Analyze invoices and provide detailed billing information.
Program Supervisor
Raw Visuals Inc.
08.2015 - Current
- Supervised specialty events for Shopping Centers
- Provided technical support for systems set up and breakdown
- Kept track of event data analysis
- Conduct audit to ensure efficiency and consistency of data base
- Designed and developed ongoing event programs for company clients
- Provide accurate and appropriate information in response to customer inquiries
- Provided ongoing customer assistance and liaised with clients on regular basis.
Crew Member
McDonald’s Inc.
04.2014 - 01.2018
- Practiced Safety protocols ensuring workplace safety
- Conducted Quality Assurance work related to preparation of food & ensuring the SOP’s are followed in the preparation of food
- Address customer service inquiries in a timely and accurate fashion
- Conducted maintenance work on machinery used in the manufacturing of food
- Assisted in the receiving of products and took part in inventory
- Member of health and safety committee.
Education
Advance Diploma - Pharmaceutical And Food Science Technology
Durham College
Oshawa, ON06.2019
J Clarke Richardson Collegiate
Ajax, ON06.2012
Ontario Secondary School Diploma -
Thornhill Secondary School
Thornhill, ON06.2011
Skills
- Superior conflict resolution and customer service skills
- Exceptional multi-tasking abilities
- Extensive knowledge of spreadsheet programs, data tracking software, and Microsoft Office products
- Listening and comprehension skills
- Able to work well and remain focused under pressure
- Organized and detail-oriented
- Creative problem-solving and critical thinking skills
- Friendly and engaging personality
- Excellent written and oral communication as well as conversational skills
- Effectively able to communicate industry trends, leads, and updates for management
- Able to produce data and statistical analysis, formulate conclusions, and summarize findings
- Effective time management and decision-making skills
- Able to produce data and statistical analysis, formulate conclusions, and summarize findings based off of raw data
- In depth knowledge of Microsoft Windows, Microsoft XP/7 Operating Systems, Word, Excel, Power Point, Internal AS400 applications, Outlook, Email, Internet, Adobe CC
References
Available upon request
Languages
English
Professional Working
Certification
- Certified Forklift, Regional Hose and Hydraulics - June 2022
Timeline
Shipping and Receiving Clerk
Regional Hose And Hydraulics LTD
09.2021 - Current
Customer Service Consultant
Rogers Telecommunication
07.2018 - Current
Program Supervisor
Raw Visuals Inc.
08.2015 - Current
Crew Member
McDonald’s Inc.
04.2014 - 01.2018
Trainer
Rogers Telecommunication
Advance Diploma - Pharmaceutical And Food Science Technology
Durham College
J Clarke Richardson Collegiate
Ontario Secondary School Diploma -
Thornhill Secondary School
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