Rafael Segura
Hamilton,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Successful at operating in fast-paced environment.
Skilled in leading teams to meet objectives on stringent timelines.
Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Operational Manager
ICON S&S
03.2023 - Current
- Streamlined operational processes by implementing efficiency improvements and reducing failures
- Increase team productivity through effective communication, training, and performance evaluations.
- Keep customer satisfaction with consistent quality control measures and proactive issue resolution.
- Collaborate with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
Area Manager
ICON S&S
08.2022 - 03.2023
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Collaborated with sales teams to create effective strategies that drove revenue growth consistently over time.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
Digital Marketing Specialist
Self Employed
10.2019 - 07.2022
- Increased brand visibility by developing and implementing data-driven digital marketing strategies.
- Boosted website traffic with targeted SEO tactics, keyword research, and content optimization.
- Improved conversion rates by designing and executing A/B tests for landing pages and ad campaigns.
- Managed relationships with external vendors, ensuring timely delivery of high-quality assets for various digital marketing initiatives.
Store Manager
Babylandia Co
01.2019 - 11.2019
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
Intensive ESL + Academic Preparation Program - Languages
Metropollitan College
Hamilton, ON03.2024
BBA - International Business
University of Medellin
Medellin , Colombia06.2022
Skills
- Staff Management
- Supply Chain Management
- Relationship Building and keeping
- Business Development and Planning
- Customer Relationship Management
- Cross-Functional Collaboration
Languages
Spanish
Native or Bilingual
English
Full Professional
Affiliations
- Soccer
- Travel
- Quality family time
References
References available upon request.
references
ICON S&S: +1 289 683 4712 (English)
BABYLANDIA: +57 316 402 4336 (Spanish)
LOCATION
CURRENTLY: Hamilton, Ontario, CA
FUTURE: Medellin, Colombia
Timeline
Operational Manager
ICON S&S
03.2023 - Current
Area Manager
ICON S&S
08.2022 - 03.2023
Digital Marketing Specialist
Self Employed
10.2019 - 07.2022
Store Manager
Babylandia Co
01.2019 - 11.2019
Intensive ESL + Academic Preparation Program - Languages
Metropollitan College
BBA - International Business
University of Medellin
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