Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rafael Rodrigues

Ottawa,ON

Summary

Organized and dependable candidate with strong background in promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Looking to secure employment in a position that will provide valuable work and life experience and ready to help team achieve company goals.






Overview

8
8
years of professional experience

Work History

Sales Floor Associate, Electronics

Walmart
09.2020 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased sales and customer satisfaction through personalized servicing.
  • Stayed up-to-date on current promotions, sales and special events to impart such information to customers.

Front Desk Associate

Kingsdale Chateau Retirement Home
04.2015 - 03.2020
  • Greeted guests and visitors at front desk and engaged in pleasant conversations while managing check-in process.
  • Addressed guest inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained cleanliness and organization of front desk area.
  • Performed basic daily bookkeeping tasks.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

Host

Mandarin Restaurant Franchise
02.2016 - 11.2018
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

BBA -

Algonquin College
Ottawa, ON
07.2027

High School Diploma -

Regiopolis - Notre Dame Catholic Secondary School
Kingston, ON
07.2012

Skills

  • Professional Relationships
  • Merchandise Receiving and Handling
  • Active Listening and Communication
  • Customer Service
  • Cash Register Operations
  • Problem Solving
  • Goal-Driven
  • Bilingual (Portuguese, Creole, Spanish, and English)
  • Adaptable and Flexible
  • Microsoft Office

Timeline

Sales Floor Associate, Electronics

Walmart
09.2020 - Current

Host

Mandarin Restaurant Franchise
02.2016 - 11.2018

Front Desk Associate

Kingsdale Chateau Retirement Home
04.2015 - 03.2020

BBA -

Algonquin College

High School Diploma -

Regiopolis - Notre Dame Catholic Secondary School

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Rafael Rodrigues